Craig Sutton

Craig Sutton Craig Sutton is the owner of Sutton Brand Management. Using his background in tech, including 5 years managing the servers and networking team for a major regional Internet provider and also owner of an IT and Web software development firm, he harnesses the power of digital and traditional marketing to help small to medium sized businesses excel.

9 Reactions

  1. I can unfortunately relate to this, but as a freelancer. Until recently, I had an unreliable internet connection that got progressively worse. Because I work online, the dropped connections were not only costing me money, but potentially threatening my deadlines.

  2. Hi Craig,

    I’m in similar situation to Ebele. This week has been a nightmare for slow internet connections and it’s losing me money and adding extra time onto my work day.

    I’m in the process of looking for a new provider so this article will really help me out.



    • Naomi, sorry you’re experiencing problems too. Hope you get things sorted out soon.

      I literally had to move my computer into my bedroom to use the main socket there. That’s how I’m now able to use the internet. It’s dropped less times, but last week was not funny.

      Hope the transition to find a new provider is a smooth one, and that you’re back up and running in no time.

  3. I unfortunately have the same problem. I have 23 VOIP phones and a cloud based ERP system as well as MS365 and Microsoft Exchange server. When I lose the internet I lose all communications with the outside world. I lose the internet about once a week for 10-30 minutes at a time. The enigma I am having that I am using Comcast for business. Go figure.

    • Anita Campbell

      I am not all that technical and don’t know the answer to your particular issue, Gary. But I will tell you my little story. At one point in the past we could barely use our VOIP phones because every other word would drop in a conversation. It was frustrating. It turned out we had outdated equipment (specifically an old generation router). In our case, we upgraded the router. We had to do some troubleshooting to get to that point of figuring out the issue.

  4. Craig Sutton

    Hi Gary,

    That is an interesting issue…

    How do you resolve the issue? Are you taking any action on your side that seems to “fix” it? That would go a long way in helping you determine possible causes…

    Remember all equipment in your network are essentially computers and as such have the potential for the same faults any other device has. The more resources you are using in a network, the higher “power” your main routing devices will need to be to support it. The consistency of timing would lead me to believe that a router or switch may be getting rebooted to fix the issue. If so, it may be time to look at a more updated device.


  5. We have been fighting packet loss and dropped signal since the installation of Comcast at a new location last year. Dozens of Service Calls and conversations and no resolution as they come out and look and say “its working” now, see the lights are on. Numerous conversations but no resolution. We have forced to develop a fall-over plan but that does not address packet loss. Last week we had to forward calls to another office our cost of an unreliable service is huge. In fairness we have other locations using Comcast where the service works. Not this one.

  6. A fiber based servcie can make a big difference. Most customers sign up for Comcast “Business Class” internet service over coax cable. This is a fine and cost effective service. Comcast “Metro Ethernet” fiber based service, however, performs much better. Upload and download speeds are the same and the uptime of the service is the best I have seen. I have been selling this service for Comcast for 4 years. I do not get calls from customers about packet loss or downtime when they buy this service. I can say with confidence that this is the most reliable internet servie I have ever seen. For many businesses it is worth the extra money for this level of service as they can not afford to have the internet go down.

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