51 Franchised UPS Stores Hacked, Possible Data Breach

ups stores hacked

If you used a credit card to pay for services or products at The UPS Store this year, your private information may have been hacked.

In a statement issued this week, The UPS Store Inc. says that 51 of its franchise locations across the country were victims of a malware attack. Customers at those 51 locations between Jan. 20 and Aug. 11 may have had their personal data exposed. Most of the malware attacks occurred after March 26. UPS says it has eliminated the threat and that all transactions after Aug. 11 are safe from the malware intrusion.

The UPS Store says that the following customer information may have been hacked in the malware attack:

  • Names
  • Postal addresses
  • Email addresses
  • Payment card information

Not all of this information may have been compromised for each customer, The UPS Store says in its statement.

The UPS Store was not the only victim of this broad-based malware attack, according to a statement from the company. Other retailers across the country were likely affected, too. The UPS Store was notified of the malware attack by the U.S. government. It’s believed that the malware responsible for the intrusion was not identifiable by anti-virus software.

After The UPS Store became aware of the malware, the problematic files were identified on the systems at 51 locations in 24 states. That represents 1 percent of all The UPS Store locations.

In a prepared statement released with the announcement, Tim Davis, President at The UPS Store, explained:

“As soon as we became aware of the potential malware intrusion, we deployed extensive resources to quickly address and eliminate this issue. Our customers can be assured that we have identified and fully contained the incident.”

The UPS Store says it is not aware of any fraud that has arisen from the attack. Still, the company will maintain an informational website for its customers to consult, and will also provide customers who used a credit card during the affected time with identity protection and credit monitoring services.

To find out if your The UPS Store location was a victim of the malware attack, the company has listed the affected locations, consult this list:


10645 North Tatum Boulevard, Suite 200, Phoenix

5402 East Lincoln Drive, Scottsdale

500 North Estrella Parkway Suite #B2, Goodyear

3800 West Starr Pass Boulevard, Tucson


3419 East Chapman Drive, Orange

25A Crescent Drive, Pleasant Hill

1608 West Campbell Avenue, Campbell

3230 Arena Boulevard Suite 245, Sacramento


3124 South Parker Road #A2, Aurora

5910 South University Boulevard Suite C-18, Greenwood Village

12081 West Alameda Parkway, Lakewood


35 East Main Street, Avon

1131 Tolland Turnpike Suite O, Manchester


2910 Kerry Forest Parkway D4, Tallahassee

1400 Village Square Boulevard #3, Tallahassee


2700 Braselton Highway Suite #10, Dacula

1353 Riverstone Parkway Suite 120, Canton

1029 Peachtree Parkway North, Peachtree City

6361 Talokas Lane, Suite C140, Columbus


6700 North Linder Road Suite 156A, Meridian


2033 North Milwaukee Avenue, Riverwoods

276 East Deerpath Road, Lake Forest


17732 Highland Road Suite G, Baton Rouge


10816 Town Center Boulevard, Dunkirk


4089 South 84th Street, Omaha


5575 Simmons Street Unit 1, North Las Vegas

2657 Windmill Parkway, Henderson

7435 South Eastern Avenue Suite 105, Las Vegas

561 Keystone Avenue, Reno

New Jersey

1385 Highway 35, Middletown

1409 Marlton Pike Route 70 East, Suite 168, Cherry Hill

201 Strykers Road, Suite 19, Lopatcong

New York

420 South Riverside Avenue, Croton On Hudson

2520 Vestal Parkway East Suite 2, Vestal

2316 Delaware Avenue, Buffalo

North Carolina

6409 Fayeteville Road, Suite 120, Durham

2217 Matthews Township Parkway, Suite D, Matthews

1639 US Highway 74A Bypass, Spindale

217 Paragon Parkway Clyde

North Dakota

387 15th Street West, Dickinson


829 Bethel Road, Columbus


1006 West Taft Street, Sapulpa


322 Mall Boulevard, Monroeville

512 Northampton, Edwardsville

South Dakota

2601 South Minnosota Avenue Suite 105, Sioux Falls


115 Penn Warren Drive #300, Brentwood

1138 North Germantown Parkway Suite 101, Cardova


2201 Long Prairie, Suite 107, Flower Mound

5605 FM 423, Suite 500, Frisco


3445 Seminole Trail Route 29, North Charlottesville


1400 West Washington Stree Suite 104, Sequim

Image: UPS

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Joshua Sophy Joshua Sophy is the Editor for Small Business Trends and the Head of Content Partnerships. A journalist with 20 years of experience in traditional and online media, he is a member of the Society of Professional Journalists. He founded his own local newspaper, the Pottsville Free Press, covering his hometown.

4 Reactions
  1. That is bad. They should fix this lest they want people to stop trusting them with their information.

    • Well, it looks like they’ve fixed it. But, if they were clueless before (when it was happening), then they need to do more than fixing it.

  2. Damn. That it happened at all, and that it happened to so many stores, across states – and the fact they were completely unaware of it until notified.


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