Apple Pulls Mobile Update Amidst Technical Problems



ios 8.0.1 update

Apple has pulled a recent update to its new mobile operating system, iOS 8, and says a fix is under way. The iOS 8.0.1 update was pulled by Apple due to several technical issues. Complaints suggest that users of the week-old operating system are suffering widespread problems.

After the problems became increasingly more apparent, Apple removed the update from its servers to prevent anyone else from downloading it until the fix could be made.

The problems with the update caused many users to take to Twitter to vent their frustration. At least one person found some humor in the situation:

Apple Insider reports that the problems are related to cellular connections and the thumbprint unlock feature. After those who did download and install the 8.0.1 update began to use their smartphones again, they noticed that connections were an issue. Users say they are unable to make calls or access the Web on their phones, except with a WiFi connection.

The problems appear to be exclusive to users of the new iPhone 6 and iPhone 6 Plus, Apple’s first phablet-like device. Apple introduced the new iPhone 6 and iPhone 6 Plus at the same time it released iOS 8.

Discussions on Apple’s online Support Communities back up the assertion that the problem is linked to the iPhone 6. One frustrated user writes:

“I just updated my iPhone 6 to iOS 8.0.1 and now lost cellular service it reads no service. I have rebooted it 2 different ways and nothing corrects it. My iPhone 5S on the other hand works fine has cellular service and I updated it to iOS 8.0.1 any suggestions?”

It does not appear that the connection issues were related to a specific carrier. Users of Verizon, AT&T, T-Mobile and Sprint all say they’ve experienced similar connection problems after the update was installed.

The other problem seemingly caused by the 8.0.1 update relates to the thumbprint scanner. This problem forced iPhone 6 users to enter a passcode to unlock the device. Users who tried a workaround to the update flaws — by creating a new fingerprint-based account on the phone — reported that their iPhone failed to set up a new account for the phone.

The Verge reports that the iOS 8.0.1 update was meant to address conflicts with Health Kit and Health Kit apps. There were also problems connecting third-party keyboards to new iPhones. This problem prevented users from accessing the photo gallery.

It’s suggested that users delete the update if they have already downloaded it and restore to the stock version of the operating system until Apple has further addressed the problem.

Image: Apple

3 Comments ▼

Joshua Sophy Joshua Sophy is the Assistant Editor for Small Business Trends and the Head of Content Partnerships. A journalist with 20 years of experience in traditional and online media, Joshua got his start in the rough and tumble newspaper business of Pennsylvania's coal region. He is a member of the Society of Professional Journalists and was a beat reporter covering daily news. He eventually founded his own local newspaper, the Pottsville Free Press, covering his hometown. Joshua supervises the day-to-day operations of Small Business Trends' busy editorial department including the editorial calendar and outgoing assignments.

3 Reactions
  1. So in trying to fix one problem, other problems were created. Oh dear.

  2. What is happening with you Apple? You are getting so many negative reviews and you are not even saying anything. This is far from your old culture of innovation.

    • I guess every company has its hiccups. This one is at least fixable, albeit embarrassing for a hugely popular company that’s meant to be at the top of its field.

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