Amanda Stillwagon As Chief Marketer for Small Business Trends, Amanda oversees online marketing, email marketing and social media marketing for the Small Business Trends group of sites.

4 Reactions
  1. It’s great and all but if you need to establish a separate department just for processing all the customer feedbacks, I think that is a little too time consuming. I think it is better if you track it down but not become too obsessive about it.

  2. Great piece Amanda, definitely agree with sharing feedback with the right people at the right time to achieve right results by taking right actions.

    Coming back to keep employee in touch, we as human beings love being appreciated so definitely that would work too!

  3. Amanda: Do you know about a company that have been exceptionally good at sharing the feedback from customers through their organization?