BOCA RATON, Fla., Nov. 14, 2014 /PRNewswire/ — PaidSupport (http://www.PaidSupport.com), the leading support billing platform for small to mid-sized businesses, announced today the unveiling of their new website that allows companies to transform their customer support departments into a new revenue stream while offsetting support costs and enhancing customer loyalty.
With PaidSupport, companies such as software and hardware providers, manufactures, app developers and computer service companies can:
- Decide which support to offer for free and which to charge for.
- Offer premium and one-on-one support to increase customer loyalty
- Sign up for free and start offering paid support the same day.
- Continue self service options such as online product knowledge bases, forums, and faqs.
PaidSupport offers a fully automated and completely flexible system that allows the business to decide what support to offer and when and how to respond to support requests including ticket support, phone support, email support, chat support, hourly support and remote support.
The system is compatible with current support platforms companies use, so there is no need to change the way support is currently managed. With no monthly fees and fast setup and integration for our Professional plan, PaidSupport allows businesses to begin creating revenue immediately.
“With a marketplace that is getting more crowded by the day, customer service is the one area that businesses can set themselves apart. In fact, in a 2012 survey, 55% of consumers said they would pay for better customer support,” Michael Szerencsy, CEO and Founder of PaidSupport said. “With billions being spent annually on customer service, it is time to turn the tables and start offering, and making money, on the service options that your customers want and are willing to pay for.”
PaidSupport.com, located in Boca Raton, Florida, provides a fully automated and flexible support billing platform, so businesses can transform their customer support costs into a new revenue stream, and at the same time, increase their customer loyalty. With a focus on customer satisfaction and impeccable service, we’ve become the preferred support solution for thousands of small- to mid-sized businesses and home users.
Michael Szerencsy, CEO PaidSupport