To rise to the next level, a business must leverage the right tools to streamline and automate processes that drive sales and marketing performance. For businesses at the tipping point of growth, moving to a CRM solution can significantly boost marketing campaigns, accelerate sales opportunities and maximize customer engagement.
What is CRM?
Customer Relationship Management is a better way of centralizing and managing customer data and key marketing and sales communications. CRM provides an open, flexible platform on which enterprises can automate sales, marketing and customer support tasks across the enterprise — resulting in strong customer relationships and finely tuned sales and marketing analytics.
How CRM Powers Your Sales Pipeline
Better Business Intelligence
CRM accelerates your ability to make better sales and marketing decisions based on robust client and lead analytics. With better business intelligence, you can achieve a customer-centric view across your enterprise to attain greater efficiencies and increase marketing and sales productivity.
Total Marketing Management
CRM lets you create, track and manage marketing campaigns effectively. Whether its outbound calls, customer segmentation, email marketing, social media applications or creating customized campaign lists, CRM automates the steps and produces data-driven results to accurately measure your efforts.
Intelligent Email Campaigns
Email marketing is one of the most popular marketing tools for businesses today. With minimal resource requirements, every small or medium sized company can deliver personal, relevant and timely email marketing communications to customers and prospects alike. Plus, responses to your email campaigns can be analyzed in real-time, allowing you to continuously make improvements and maximize your ROI.
Centralized Customer Data
CRM solutions help businesses manage their customer and business relationships by providing one central location to gather present and historical data, automate manual business process, and communicate with prospective and current clients in a timely fashion. By putting centralized customer information at the fingertips of sales, marketing and customer service professionals, CRM solutions allow businesses to better manage sales reps and accurately forecast sales activities — simplifying the sales process while fine tuning the sales pipeline.
Better Lead Tracking
With a centralized location to collect and create personalized nurture campaigns, and analyze results, CRM equips businesses today with the tools needed to generate more qualified leads. What does this mean for your business? Increased business productivity from stronger sales thanks to leveraging CRM as a communication tool — driving lead tracking and business growth.
Accelerated Sales
As a small business grows, managing the sales pipeline and accurately forecasting and reporting on sales activities can become more of a challenge. A business needs to be organized to avoid misplacing leads — and ensuring every opportunity is followed up on promptly. A process-driven automation system — CRM — enables better sales management, resulting in accelerated sales. With instant access to pipelines, contacts, calendars, and sales reports, a CRM solution frees up sales people to focus all their efforts on selling, whether in the office or on the road.
CRM software solutions streamline and control your sales pipeline — optimizing intricate customer data to help you better convert your leads into sales.
Sales Pipline Photo via Shutterstock
Yes – so much can be accomplished with quality educational content in email Marketing campaigns that prospects and clients find value in opening.