Amanda Stillwagon


Amanda Stillwagon As Chief Marketer for Small Business Trends, Amanda oversees online marketing, email marketing and social media marketing for the Small Business Trends group of sites.

7 Reactions

  1. Great tips, Amanda. I really liked your suggestions for customer satisfaction surveys as well as employee surveys.

  2. Aira Bongco

    Complaints are the first sign of poor customer service. As long as it exists, then your team needs more training.

  3. Martin Lindeskog

    Amanda: Could you give some examples of companies that have experienced these issues?

  4. Tick, tick, tick tick – this is an interesting list that we have been writing about extensively on our blog. It is interesting that although these signs are pretty obvious, in larger companies in particular they tend to be seen in isolation and not in totality so the problem seems containable.

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