Amanda Stillwagon As Chief Marketer for Small Business Trends, Amanda oversees online marketing, email marketing and social media marketing for the Small Business Trends group of sites.

5 Reactions
  1. it is important to always be available to your customers whenever they need to ask a question of give you feedback. They are the lifeblood of your business and you need them in order to keep on making sales.

  2. Love the article Amanda! Live chat is also such a great resource because it’s one of the easiest and most cost-effective tools to add to your website (Pure Chat helps you do it in under 3 mins for free!). Few things can make such a big difference so quickly.

  3. Great article Amanda! Live chat play an important role in providing better customer services. Enabling feature like co-browsing and screen share help customer directly human contact and solve problem. Tagove offer many feature like video assistance, instand file sharing for free.

  4. Such a great article Amanda, shame I didn’t come across it sooner! Live chat software is great they can be customised to look like your website so customers can trust that they are speaking with the company’s representatives rather than a 3rd party, as we all had phone calls where you can tell it is an answering company on the other end. My company really likes Click4Assistance as it is fully customisable and full of features.