Lesson.ly Says It Can Train Your Customer Service Team


Lesson.ly, which offers Web-based employee training, enables you to create online lessons for all of your employees.

With tools that enable you to build, share, and track lessons and courses, Lesson.ly aims to provide everything needed to get your employees up and running quickly.

According to Lesson.ly data, 69 percent of employees polled said they were more likely to stay in a position for at least three years when provided with proper and consistent training procedures. Lesson.ly hones in on providing training engagement that can increase employee retention.

The platform utilizes widgets that make it easy to create a lesson’s components. By clicking on the widgets you can enter questions and incorporate text, images, videos, embeds, and various documents, including Word documents, PDFs and PowerPoint presentations.

Questions can be multiple-choice, true-or-false or open-ended. Lesson.ly’s official blog includes content to assist in writing effective questions, among other things.

Getting Started With Lesson.ly

To start, you enter your employees’ names and assign them one of four roles. Admins have unrestricted access. Managers assign lessons and courses and view data involving the groups they manage; managers also can build and edit lessons or courses they create or that are shared with them. Creators create, edit and delete lessons. Learners receive lessons and course assignments.

On the dashboard page, you can review training content and see status updates regarding which lessons are completed. Filters allow you to quickly find specific data via a search function that roams freely across a lesson’s various components—text, section headers, lesson titles, captions, and questions—to find what you want.

Tracking capabilities let you view employee progress, as well as a breakdown of results by person.

New Bay Media reports that Lesson.ly has often been integrated with Salesforce, a CRM platform, which allows administrators to link training to productivity. Users also can maneuver into Lesson.ly without leaving Salesforce.

Recommended web browsers are Chrome, Firefox, Safari or Internet Explorer 10 or newer. The platform also can be accessed via smartphones and tablets.

A 15-day free trial offer is available. Monthly prices, paid in annual installments, are based on company size. Prices start at $150 per month for 10 employees, $200 for 25, $350 for 50, $500 for 100 and $750 for 200. For companies with more than 200 employees, the company requests you to call them.

A Startup Success Story

Max Yoder, Lesson.ly’s co-founder and CEO, talked exclusively with Small Business Trends regarding the founding of the company.

“The solutions in the space were archaic, and the problem — how to efficiently drive employee performance — was important. That recipe will always attract me,” Yoder said.

Lesson.ly was founded in 2012, while Yoder was still engaged with his first startup, Quipol, a social-polling app.

“I had a choice to make: go left and turn Quipol into a run-of-the-mill ad network or go right and try something new,” Yoder recalled. “I decided to turn right; owning an ad network sounded terrible. So, I partnered with Mike Fitzgerald, Kristian Andersen, and Eric Tobias, and we started pushing forward with Lesson.ly.”

The company is based in Indianapolis, where the combination of “humble” people doing “solid work” proved to be “an attractive recipe.”

Speaking of the company’s growth strategy, Yoder said: “We stack the ranks with smart, conscientious, self-aware people. The rest takes care of itself. Mitch, our director of Marketing, likes to remind us that water cuts through rock, not by power, but through persistence. We are a tenacious bunch, so we like to hear that.”

Image: Lesson.ly


Ed Lieber Ed Lieber is a staff writer for Small Business Trends. He is a journalist and marketing copywriter with 20 years of experience writing, editing and managing for print and digital vehicles.

2 Reactions
  1. Training is crucial for customer service representatives. Aside from teaching them what to say, it also helps you make answers consistent.