About Us   |   Advertise

4 Content Writing Mistakes Small Businesses Make





If you’re looking for a study that nicely sums up why business writing is distant, pretentious and ruthlessly disengaging, look no further than 5 Monkeys and a Ladder. This famous urban legend, based on two real sociological experiments, explains the close-minded and anti-growth attitudes that result in the inflated, artless tone content and copywriters so easily slip into.

The Study

Five monkeys live in a room with a ladder, a bunch of bananas and a cold water sprinkler. When a monkey goes to the top of the ladder to reach for the bananas, the sprinkler turns on and splashes the others with cold water. The other angry monkeys beat it up, and it eventually learns to stop trying.

The monkeys are replaced one by one, and each new monkey tries to climb the ladder for the bananas but is pulled down and beaten up by the rest of the group. After some time, the last original monkey is replaced with a new one, and tries to climb the ladder. Guess what happens… they all try to stop it, without even knowing they’ll get sprayed with water, just because that’s the way things are.

“The most damaging phrase in the language is: ‘It’s always been done that way.’” – Grace Hopper

The Way Boring People Write

Something we should remind ourselves of in times like these is an essay by George Orwell called “Politics and the English Language.” Unlike his other informative essays such as “A Nice Cup of Tea,” this was directed at politicians, those timeless masters of verbal trickery. Orwell was sick of being given watered-down truth cloaked in fancy, meaningless language. In this post I’ll go through some of what he said and how it can be applied today.

When it comes to business writing, the problem is that it’s always been done that way. For years leaders (and later, advertisers) have confused people with corporate language and business jargon. The problem in businesses has gone so far that it’s totally normal today to ‘leverage a robust solution for a bleeding edge vertical.’ But please – everyone would rather you didn’t. It’s a damaging content writing mistake that’s about as helpful as saying you’re going to ‘do a thing for a place.’

4 Tips to Avoid Content Writing Mistakes

Let’s take a look at what advice Orwell can offer content and copywriters to avoid these content writing mistakes:

1. Never use Clichés or Metaphors

If you’ve heard a phrase before, avoid it. Our brains are skilled at ignoring old information, so when you say things like “the best of both worlds”, readers blank it out and get tired of reading eye-rolling text.

Cutting useless words from your content is also a way to keep readers engaged throughout the post, doing wonders for your search rankings.

2. Cut Out Verb Phrases

No one’s going to be looking for legal loopholes in your content, so don’t speak like a lawyer. An example of a terribly written sentence using verb phrases is:

“We have initiated the rolling out process of several systems which are designed to be in charge of the formatting of data that is distributed via email”

When you could just say:

“We’re implementing a system to format email data”

A quick way to find offending sentences is to do a Ctrl+F (Cmd+F on a Mac) for ‘of’, ‘that’ and ‘which’.

3. Needlessly Complicated Words

Striving to articulate one’s argument with pompous diction is a most effective way to ensure one remains detached from one’s audience.

Need I give an example after that sentence? As Orwell says, a bad writer tries to “dress up a simple statement and give an air of scientific impartiality” where a good writer sounds like a human being. Words to avoid:

Exacerbate, utilize, plethora, myriad, juncture, ascertain, per se

4. Words with Private Meaning

When you make a claim without supporting it, you’re using words with private meaning. When you talk about “the most talked-about social media management tool” or “the most efficient document editor” without actually giving a good reason, you’re clouding the meaning of your words to the point where your claims are meaningless.

While calling something “the most efficient X” seems impressive at first, an unsupported claim doesn’t go unnoticed — meaning comes from terms with concrete definitions, not debatable ones.

How to Catch Bad Writing

As boring as it might be, drafting your work is the best way to make sure it doesn’t suck. Accept that your first draft is almost always going to be awful, and prepare to sit down and rewrite most of it when you come back to proofread. My first drafts are almost 100% cliches, verb phrases and needlessly complicated words with private meanings, but it’s easy to catch your mistakes if you know what to look for.

The traffic light method is a great way to proofread and your content because it gives a visual representation of quality.

To do it, read through your draft and:

  • Highlight red for a sentence so bad it needs removing or rewriting completely
  • Highlight yellow for a sentence that needs a little work
  • Highlight green for perfection.

Be ruthless with yourself, and your readers will thank you.

From Content to Processes

Chances are, good writers are not just good at one thing. While you do get specialized copywriters, content writers, technical writers and sci-fi novelists, it’s likely that they could all manage to do each other’s jobs for a day because the skill set overlaps.

Running your business efficiently depends on clearly written processes just as much as a great content marketing strategy depends on epic content.

Not only do processes written inside workflow management software help you scale the content writing process and catch errors, they are also a great time saving strategy. Small businesses are at risk of wasting time through lost emails, communication errors or poor coordination, but with collaborative processes, it’s easy to make sure nothing slips through the net.

Take some advice from the grandfather of checklists and the man who wrote a process for pilots to fly notoriously difficult Boeing airplanes — Daniel Boorman. According to Boorman:

“There are good checklists and bad… bad checklists are vague and imprecise. They are too long; they are hard to use, and they are impractical. They are made by desk jockeys with no awareness of the situations in which they are to be deployed. They treat the people using the tools as dumb and try to spell out every single step. They turn people’s brains off rather than turn them on.”

What about good checklists?

“Good checklists, on the other hand, are precise. They are efficient, to the point and easy to use even in the most difficult situations. They do not try to spell out everything. – a checklist cannot fly a plane. Instead they provide reminders of only the most critical and important steps – the ones that even the highly skilled professionals could miss. Good checklists are, above all, practical.” — The Checklist Manifesto

As you can see, there are parallels between content and processes — and even between copywriting and how an author from the early 20th century wants politicians to speak.

Clear writing is an eternally relevant skill, so the next time you think about calling your small business an ‘end-to-end solution for the planning, implementation and execution of robust, scalable marketing strategies and 100 percent proven SEO tactics’ — think again.

More in: 10 Comments ▼

Vinay Patankar


Vinay Patankar Vinay Patankar is the CEO of Process Street, the simplest way to manage your teams recurring processes and workflows. Easily set up new clients, onboard employees and manage content publishing with Process Street. Vinay also blogs at Abstract Living about Startups, Nomadic travel and all things marketing.

10 Reactions

  1. Yes to everythingggg! I love to see writing with personality. It is almost a necessity now.

    Right now, I’m going through the first months of an agency I launched. Whenever we publish, write or design anything, I ask: Is this too corporate? It is the social media age, businesses and people should connect. Being corporate/authoritative/pompous is the quick way for tuning out.

    Even in a recent interview I did, the writer wrote my biography a little too elevated for my liking, so I requested that I come back in and “make the piece sound more like me”.

  2. Aira Bongco

    I guess it is quite hard to avoid the cliches unless you are writing on a regular basis. It also takes more time to write something if you will add a creative twist to it.

  3. I like to use real-life customer interactions as inspiration for my writing. I work with several businesses so I’m exposed to many different situations and customer demographics, but real interactions provide insights and questions that you just can’t get sitting at a computer screen typing.

  4. Vinay,
    Thanks for clear, concise and jargon-free guide to writing directed at small business, although I think there are a large number of corporations that could well do with reading this. I ‘do’ some of your checklist automatically, but I am going to apply yours and see what the result is. Jaqui

  5. Agree with all of your points in your article. We (content marketers) always seem in a rush to produce posts and get them out there. I have learnt from experience that that the first draft is indeed, always far from perfect.

    I usually settle for good enough when I publish, and then spend days, sometimes weeks, re-editing the live copy. Sometimes it is a complete rewrite.

    I find adding real-life examples also help to make an article more interesting. Having said that, some topics are especially hard to make fun. For example, talking about legal issues.

  6. This article is so accurate! I agree with everything you’ve said and just hope more people can read this so they can begin writing more interesting content for their business.

  7. As what I understand about your article, we should make the content as much simple as possible.
    We are living in the world of information. A person receives a lot of information per day. This is the reason why we should make it simple.
    Remember the KISS rule: Keep It Short and Simple.

  8. Hi Ninay,

    What about title? I have read amazing content writing but no one clicks because the title sucks.

    The title for me is the key. If you can get someone to click through on a title they are likely to read the whole thing.

  9. Aira Bongco

    Today, it is no longer just about the content. You also need to use images and video.

Leave a Reply

Your email address will not be published. Required fields are marked *

*





We want to hear from you!


How do you approach energy and sustainability in the day-to-day operations of your business?



Tell us!
No, Thank You
You'll have a chance to enter a random drawing for one of five $100 Amazon Gift cards we're giving away.