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How to Stay a Step Ahead with Great Customer Service

great customer service tips

How proactive is your small business’s customer service? Even if your customer service reps are ready to respond to phone calls on the first ring, know all the answers and can solve every possible problem a customer may have, they could still be doing more. “Proactive customer care” is one of the top customer service trends identified in WDS’ latest report, 10 Trends In Customer Care 2015.

Being proactive means providing customer service assistance before the customer even asks — and WDS believes it will be an increasingly important differentiator in the coming years. In brick-and-mortar retailing, the proactive “How can I help you?” greeting is ingrained in customer service. But how can this proactive attitude extend to other industries and online-only businesses? Here are some suggestions.

By reaching out to offer assistance before customers need it, you’ll make their lives easier — and your business more memorable the next time they’re looking for what you sell.

Customers [2] Photo via Shutterstock