Monthly Archives: September 2015

5 Hidden Costs of Running a Business

It seems no matter how prepared you think you are financially to run your small business, you're hit with something here or another thing there. These hidden costs can drain your budget in a hurry. Here are some tips to help you avoid the unexpected.

Keeping Up With the Customer Service World Today

A warm greeting and a nice smile will only get you so far in the customer service game these days. Today's savvy consumers are looking for a lot more from their experience with your small business. Here's how to help make them feeling a little better when they're dealing with your company.

Your customers are calling.
Is your business phone ready?

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85% of customers whose calls go unanswered won’t call back. Learn how to manage all of your calls – especially during peak periods.

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