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Biggest Customer Service Complaints: Do These Sound Familiar?

customer service complaints [1]

What are customers’ most common and biggest gripes about customer service? Consumer Reports National Research Center [2] conducted a survey to find out. Consumers were asked about their experiences with customer service in the past year and what complaints they had. Here are their top answers (customers were allowed to choose multiple options):

Consumers clearly have a lot of complaints. How can you eliminate these issues? Here are some suggestions.

We’ve all been on the receiving end of poor customer service. Take a moment to think about what kind of experience you’d like to have when you call a company, and make sure you give your customers that same feeling.

Unhappy Customers [4] Photo via Shutterstock