Microsoft Giving OneDrive Users Back Some Storage

OneDrive Users

This November, Microsoft angered many when it announced it would end the unlimited OneDrive storage option for Office 365 users. The decision was met with some strong reactions from users who signed an online petition, demanding their storage be given back to them.

Following the backlash, Microsoft has taken a step back and returned some storage to its users.

In a post published on its OneDrive user forum, Douglas Pearce, Group Program Manager, explains, “While we are not changing our overall plans, we’d like to clarify what we are doing for customers impacted by the changes and share a new offer which we hope will go a long way in making the situation better for our biggest fans.”

Microsoft Apologizes to Users

When it announced its decision to stop offering unlimited storage for OneDrive users, Microsoft had blamed “a small number of users” for backing up numerous PCs and storing entire movie collections and DVR recordings.

The company has now apologized to users. It says, “In November, we made a business decision to reduce storage limits for OneDrive. Since then, we’ve heard clearly from our Windows and OneDrive fans about the frustration and disappointment we have caused. We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community.”

No Major Changes

In plain terms, Microsoft isn’t moving away from its stand on ending unlimited OneDrive storage. Rather, it is offering some concessions to irate users. To begin with, the company is going to allow OneDrive users to keep their 15GB of free storage and the 15GB of camera roll bonus.

Subscribers who used OneDrive’s free service to store more than 5GB of data will receive one free year of Office 365 Personal, which includes 1TB of storage.

Any Office 365 home, personal or university programs user who received more than 1TB of storage in the past will be able to retain it for at least 12 months.

Image: Microsoft

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Shubhomita Bose Shubhomita Bose is a Staff Writer for Small Business Trends. She covers key studies and surveys about the small business market, along with general small business news. She draws on 8 years of experience in copywriting, marketing and communications, having worked extensively on creating content for small and medium sized enterprises.

2 Reactions
  1. Whenever you offer something “unlimited” you have to wonder if the company really wants you to push that limit. I’m sure there were people loading their entire movie collection into it and eating terabytes of storage. That becomes burdensome.

  2. I think that what they did is the right thing. That’s the trouble in releasing unlimited storage and then taking it back. At least, they have gone back to their senses.