Microsoft has announced a voluntary product component recall to replace Surface Pro AC power cords following overheating concerns.
If you bought a Surface Pro, Surface Pro 2, or Surface Pro 3 in the U.S. or Canada before March 15, 2015, then you are eligible for free cord replacement. You can apply for a free cord replacement if you bought any of the aforementioned devices from outside the U.S. or Canada before July 15, 2015.
Apparently, some of the Surface Pro AC power cords that were shipped were wound too tightly, causing the internal wiring to be twisted or pinched over time, resulting in overheating concerns.
“While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority,” the Microsoft Devices Team wrote in the company’s blog.
The recall applies to the removable cord that connects the power supply to an electrical outlet, rather than the cord that connects directly to the Surface Pro. You do not need proof of damage to get a replacement as the company is providing one AC power cord replacement free of charge for each eligible Surface Pro device. If you own more than one Surface Pro device, then you will have to place a replacement request for each one.
You can find out if your device is eligible for the exchange by checking your serial number at Microsoft’s Surface support site.
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