Aishwarya Hariharan Aishwarya Hariharan is a content marketer at Freshdesk. Freshdesk is a customer support software that makes it refreshingly easy for companies of all sizes to achieve customer happiness. With 70,000 customers worldwide, Freshdesk is head quartered in San Bruno, California.

3 Reactions
  1. There are some people who are just fit as customer service people. It will take a few scenarios to find this out. They have to do the job and you’ll see if they are a fit for it. That’s what I learned from my own experience.

    • But I am not saying that people cannot be trained. I have seen people become good customer service agents even through training alone but it is better if they are made for it.

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