Apply These 5 Techniques to Create a Fair But Firm Email (Infographic)


5 Tips for Writing a Fair But Firm Email

Composing a professional email may be hard sometimes. But composing a tough email can be harder. Yet you might find yourself in the awkward position where you need to send a firm email to an employee or colleague.

The trick is to strike the right balance of tone to come across as both firm and fair. And to help businesses with that, small business association National Federation of Independent Business (NFIB) has shared some useful tips.

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Tips for Writing a Fair But Firm Email

Start with Something Friendly

Jumping straight into the problem makes the communication uncomfortable for the person receiving it. It also creates an impression that you’re not willing to address the issue. That’s why it’s a good idea to start your email with a friendly greeting to show you care.

Thank Them for Their Work

Continuing with the friendly tone you’ve established in your communication, show that you appreciate the work being done. It makes the recipients feel valued and encourages them to work harder.



Find Something Positive

Think of something truly positive the person receiving your mail has done at work. This will help you create the groundwork for some constructive criticism.

Don’t Throw Out Broad Criticism

The purpose of your criticism should be to find a solution to the problem and motivate the recipient. It is therefore essential for you to think of some specific areas of improvement relevant to the recipient.

Make Yourself Available

You don’t want the recipient to think that you’re simply placing the blame and washing your hands of the situation. That’s why you should end your email with an open invitation to engage in a dialogue. Let the recipients know they can reach you with their questions and you are available for a discussion.

For more tips, check out the infographic below:

Images: NFIB

1 Comment ▼

Shubhomita Bose


Shubhomita Bose Shubhomita Bose is a Staff Writer for Small Business Trends. She covers key studies and surveys about the small business market, along with general small business news. She draws on 8 years of experience in copywriting, marketing and communications, having worked extensively on creating content for small and medium sized enterprises.

One Reaction

  1. Aira Bongco

    It is all about stating what you want without being too aggressive about it. The one you’re talking to will thank you for it.

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