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Free Shipping, Smooth Shopping Experience Led to Spikes in Spending Cyber Monday



2018 Early Holiday Shopping Results

The power of discounts was on display yet again this year during the holiday shopping weekend as more people scrambled to snag online shopping deals for Thanksgiving, Black Friday, and Cyber Monday.



2018 Early Holiday Shopping Results

A whopping $6 billion in online sales was recorded  on Cyber Monday 2018, which emerged as the day with the highest digital spend ever, according to a report by measurement and analytics company Comscore (NASDAQ:SCOR).

Thanksgiving emerged as the ‘Most Mobile’ shopping day of the three key days, with a total digital commerce spend reaching 40% this year.

“After a nice Thanksgiving dinner, it seems many consumers were content to settle in, hop on their mobile devices, and get a jump on the deals and promotions online,” explains Ian Essling, Director of Survey Innovation, Comscore, in a blog post announcing their analysis of the three holiday shopping days.

Meanwhile, total digital commerce, which includes both desktop and mobile spending, grew 36% on Black Friday and 38% on Thanksgiving, according to the Reston, Virginia-based analytics company. Cyber Monday, which continues to reign supreme as biggest spending day, picked up 28% compared to 2017.

Altogether, Comscore notes that online spending skyrocketed with over $14 billion dollars spent online on the three key days of Thanksgiving, Black Friday, and Cyber Monday.



Factors Leading to Spikes in Digital Commerce Dollars

Some of the major factors that Comscore identifies as encouraging people to shop online and bringing a nice spike in digital commerce dollars for businesses include:

1. Free Shipping

81% of transactions and a whopping 90% of desktop dollars were spent on transactions that included free shipping this year, underscoring that free shipping has become an automatic for consumers.

2. Early Promotions

A variety of promotions, deals, and ‘deal weeks’ are thought to have prompted increased consumers spending activity earlier in the shopping season, leading to earlier shift in ecommerce dollars for retailers. Consumers are looking for deals and making holiday purchases earlier every year.

3. Smooth Shopping Experiences

More mobile devices and more smartphones with larger screens have spurred mobile growth. Retailers with optimized ecommerce stores for frictionless shopping reaped the rewards of consumers becoming increasingly more comfortable purchasing higher-priced items online, particularly on mobile.

While in-store foot traffic dropped slightly on Black Friday and Thanksgiving from last year, the overall growth of online retail for the whole shopping season was strong and is expected to remain strong.



“We see the results of these key holiday days as a good harbinger for a solid online holiday season,” says Essling. “Retailers are certainly doing their best to promote early and often, which could mean heavier spending days now, earlier in the season, and softer last-minute shopping.”

Photo via Shutterstock

1 Comment ▼

David William


David William David William is a Staff Writer for Small Business Trends. He covers franchises, brick and mortar businesses, public policy and other small business issues. He is also founding editor of WebWriterSpotlight.

One Reaction

  1. Aira Bongco

    It is really in the free shipping. Shipping costs can lead to cart abandonment but free shipping can lead to a boost in sales.

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