One of the biggest reasons that small business needs to look at SMS marketing is the effectiveness. According to information supplied from EZ Texting, text messaging has a 98% percent open rate. The response rate is 45% compared to 6% for email.
There are other good reasons why text messages are a good choice.
Small business owners don’t have a lot of time or resources to put into marketing, so they need a way to reach their customers directly but also have a tool that helps them automate their marketing messaging,” Matt Reid, Chief Marketing Officer of EZ Texting, writes in an email. “Text marketing has a low overhead, and EZ Texting makes it simple for small business owners to execute a marketing strategy on their own.”
SMS Marketing Best Practices
Here’s 10 SMS marketing best practices for small businesses
Offer A Text Only Deal
Reid says you never want to make your prospects feel like you’re spamming them. One aspect that makes SMS so appealing is prospects can opt in and out.
“To get new leads to opt in to your text marketing campaigns, offer an exclusive text-only deal.”
For example, a diner can offer a meal deal through SMS only.
You’ve got 160 characters to get a pitch across. Avoid jargon and don’t use all caps or even emoticons. If you’re telling prospects about a sale you’re having, make sure to tell them when it ends to pump up urgency.
Use Calls to Action
A good CTA is a valuable piece of almost any marketing campaign including texts. One good technique is to use a “click here” button that leads to your website since text space is limited. Two word CTA’s like “Buy Now” work well.
Use the Available Platforms
“Considering what design resources are needed to create a really great marketing email or shareable social media post, building a text marketing campaign can easily be DIY’d,” Reid writes.
“Some business texting platforms like EZ Texting even offer users free tools like message templates or a QR code generator that make the process even simpler.”
Time Your Texts
If you time your text message releases properly, you’ll be able to make the most out of impulse buying. Keep in mind there are “office hours” for SMS marketing that are really more guidelines than hard and fast rules.
Most experts agree the best hours are between 8 AM and 9 PM. These are good times to capitalize. Include analytics that can check open rates.
Customize for Each Client
It’s important to make sure that each text is customized to a particular customer segment. For example, promo codes are great for bringing in new clients. Customers you’ve had for some time can get invitations to reward programs.
Don’t forget to consider putting together location-based campaigns.
Don’t Forget Boomers
A good text marketing campaign won’t make the assumption that Millennials need to be the primary target group for any campaign. Reid explains:
“Research shows that 76.4% of the youngest Boomers, aged 55-65, have smartphones while 47.2% of people ages 65+ own and use them.”
Watch Your Inbox
Quick response rates with SMS campaigns means that you’ll need to watch for fast responses. In fact, Reid also points out “ the response rate of a text message is 90 seconds whereas for emails it’s 90 minutes.”
That means that you should carefully monitor your inbox after sending out a promotion for 24 hours so you can be on top of any leads.
Making sure your prospects don’t feel like just another contact is about getting personal. Including their name as well as a reference to a local event or sports team makes a big difference.
A well crafted message is good—but not always good enough. Try adding additional value with coupons and other unique special offers. Integrating rich media using mobile landing pages will set you apart.
Reid has the final word on why SMS marketing works if you’re still sitting on the fence:
“Text marketing stands out because it allows business owners to reach customers where they already are — on their mobile devices,” he writes. “With 91% of Americans keeping their mobile devices within arm’s length at all times, text messages reach a more captive audience than web marketing tactics like SEO and affiliate marketing can.”
Love the idea of a text-exclusive deal. That kind of “reward” will keep people from texting STOP.
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SMS is still a medium for communication in businesses. So I guess it is essential that this is done the right way.
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Very good post and informative. Much appreciated
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