The Owner of a Plumbing Business
A plumber with his or her own business may go on plumbing calls to customers’ homes or businesses. At a customer’s site, the plumber may take a photo of a broken part needing replaced and send it to an employee back at the office to look it up and order it.
The plumber may have to drive to the parts supplier to pick up a part if it is needed immediately. And he or she stops for gas and for a quick sandwich for lunch.
When a job is done, the plumber writes it up on an invoice, either a paper form or an electronic version on his or her phone or tablet. Then proceeds to call his next stop to tell them “I’m on my way” and looks up directions to get there.
A plumbing entrepreneur with plans to grow bigger may hire other plumbers to work in the business. Some amount of time may be spent training them or communicating with them. The plumber may also communicate throughout the day with someon3e back in the office who manages online reviews, does marketing, schedules service calls, or handles other back office functions.
Working on the Business As Well As In It
As you can see, what a small business owner does each day entails working on the business, as well as in the business.
One last piece of advice comes from Anita our CEO, “All entrepreneurs have the power to pick and choose what they want to do each day, whether they realize it or not. If you hate paperwork but love visiting customers, there’s no reason you can’t arrange your business to give you maximum face time with customers while someone else handles the back office. It may take some planning and a bit of time to arrange your business that way. Just keep on working toward your vision of the ideal workday for you. Life is too short to do anything except what you love.”
All answers to reader questions come from the Small Business Trends Editorial Board, with more than 50 years of combined business experience. If you would like to submit a question, please submit it here.