When 69% of small business owners say they would switch to a bank which provides all the features and services they need, there is a problem. Even more distressing is the fact that only 9% of owners say their bank addresses all their small business needs. This means 91% of owners feel banks are not delivering.
This small business banking trends data comes from the BlueVine survey, “The State of Small Business Banking in the U.S.” And it shows small businesses are being underserved by banks. Consequently, this can lead owners to seek alternative funding sources, some of which are questionable at best.
Considering the number of people small businesses employ and the impact they have on the economy, more ought to be done to support their efforts. This is what Eyal Lifshitz, CEO, BlueVine, addressed in the report for the survey.
Lifshitz says the survey shows compelling evidence demonstrating the lack of banking services small business owners receive. This includes rewards, financing and even basic customer service. Lifshitz adds, “There are vast improvements that can be made to serve small business owners who often cover the roles of both CEO and CFO and are seeking an end-to-end banking experience.”
2019 Small Business Banking Trends
According to the report, there’s a widespread willingness to switch to a new bank. This is being driven by some of the previously mentioned reasons. However, it also includes other services banks don’t provide but are important for owners as they run their business.
The first one, which applies to anyone with a bank account, is the high fees banks charge. As it applies to small businesses, 65% say they pay fees, but for 15% of them it is much too high. The average small business customer is paying $451 in fees annually.
Some of the fees are service or maintenance fees, in-network ATM fees, bill-pay fees, incoming wire fees, paper fees and transaction-minimum fees. However, paying these fees is not translating to service or features benefiting owners.
They say deposit checks are not showing up fast enough (7%), not offering overdraft protection/ability (6%), and poor customer service (5%) is a problem. While dealing with service-related issues, they are also contending with limited access to capital.
Access to capital is a problem for 39% of the respondents in the survey. This group says getting lines of credit, loans and credit cards is difficult from their current bank.
Citing the Biz2Credit Lending Index, the report points out big banks approve only around 26% of loans to small businesses. Almost the same amount or 27% are not able to get adequate financing. And when they can’t get the financing from traditional lenders, they go elsewhere. In 2018 almost a third or 32% of small businesses went to online lenders seeking financing.
In addition to being underserved and not getting access to capital, small businesses say banks are not providing the same reward levels as large companies.
In this survey, small businesses say (17%) they are not getting the same rewards as their corporate counterparts. The level of rewards and benefits with leading-edge products and digital solutions is not the same as large organizations.
The good news is small businesses now have access to more sources for capital and financing. The latest initiative from Splitit is an example of what is available. This company makes recurring payments available for B2B buyers and sellers, but this is just one example.
If traditional institutions don’t give you the capital you need you have options. But it is extremely important to point out you have to find a reliable and proven lender.
If you consider that banks are skimming effectively 3% off of all transactions, yet these are mostly automated, technology-driven actions, that sets a fairly high expectation of what service banks should be providing. And unfortunately they often fail to meet those expectations. Just the other day I walked into my local branch to deposit a check (because the mobile app doesn’t allow for the deposit of a check over $3K, which is another ridiculous thing by itself). I was the only customer in the lobby and there were two tellers. It was about 2:00 in the afternoon. I had to stand there for over a minute waiting to get helped. Both tellers were counting their drawers or something and couldn’t be bothered to help me until they were finished. That kind of service doesn’t make me as a business owner feel very valued as I’m about to deposit what they consider an obscenely large amount (since they won’t let the mobile app handle it). Not surprised by the percentages above.
You just proved the data from the research.
Thank you for sharing your real-world experience.
What can you say about using different banks instead of just one? Will it lower your risks and make it easier for you to switch banks?