14% of Businesses Still Use Typewriters – That’s Right, Typewriters!



Digital Transformation Statistics

The inaugural State of Digital Document Transformation survey from Conga, reveals 14% of its respondents still use typewriters. As unbelievable as that sounds in today’s digital ecosystem, some other archaic processes also still live on. This includes filing cabinets (38%), ink signatures (36%), and fax machines (30%).

The data from the survey points out not all organizations are on board with the digital transformation currently taking place. And as the number of adoptees approaches the 100% mark, those left behind will not be able to compete on a level playing field.

For more than eight out of 10 of the companies in the survey, digitizing documents is key to unlocking competitive advantage, hitting company goals, and keeping employees happy.

Digital transformation is especially important for small businesses because the technology makes it that much more possible to compete. The digital transformation of business processes is key. And this is what the CEO of Conga, Matthew J. Schiltz, explained in the emailed press release.

Schiltz says, digitizing business processes are, “…not only vessels of invaluable data, information and intellectual property, but also representative of customers’ experience and employees’ job satisfaction.”

Adding, “Digital Document Transformation automates the data, programs, applications and processes that we work with every day — enabling employees to skip the rework so they can get to the real work.”

The survey for the report comes from a global pool of 2,400 legal, sales and IT decision-makers and influencers. The regions include North America, Europe, the Middle East and Africa (EMEA) and the Asia Pacific (APAC). The companies represent financial services, manufacturing and distribution as well as media, communications and telecoms.



Digital Transformation Statistics

Digital transformation is delivering big time for the respondents in the survey. Almost all or 99% say they have experienced at least one significant benefit. This includes cost savings (45%), increased customer satisfaction (43%) and greater workforce efficiency (42%).

They go on to say digitally transforming documents is a cornerstone to their success. When it comes to competition, 83% of them say it will put them ahead. And the benefit is almost the same for improving the customer experience (85%). However, it doesn’t stop there because they also achieve organization-wide goals (87%) and it allows employees to work on more strategic, fulfilling work (84%).

The Transformation Process

Even though the respondents are well aware of the available technology, there’s a lag in the full adoption. More than half or 59% say their organization needs a complete overhaul or significant improvement in transforming to document digitization. The fact that 14% still use typewriters points out this very problem.



In addition to the archaic processes, some of the respondents are not using the tools they have effectively. Thirty-one percent say they still copy and paste new content or data into an older version of a document. This has the potential for introducing errors and creating yet another manual process.

Almost the same number (32%) are generating and reviewing documents manually while 27% use paper-based processes and snail-mail. The problem is each of these processes is responsible for creating more work, inefficiencies and potential for errors.

The Benefit of Digitizing Documents and Processes

With a digitized process, there is less work, more efficiency and mistakes can be corrected right away. The result is a more effective organization across the board, and this is what the respondents in the survey say.

Almost nine in 10 or 87% say they have to reassess their transformation if they want to achieve their organization-wide goals.



The overall benefits have a world of potential according to the report. This includes cost and time savings, employee productivity increase, better data accuracy, revenue growth, and better visibility.

With all these benefits, the companies look to improve their customer experience, data/IP security, insights into documents and contracts, and much more. But the top priority is improving the customer experience and creating faster, easier document processes.

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Michael Guta


Michael Guta Michael Guta is a Staff Writer for Small Business Trends focusing on business systems, gadgets and other small business news. He has a background in information and communications technology coordination.

One Reaction

  1. That seems crazy to me. Were there lots of international businesses in the sample?

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