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61% of Small Businesses Are Satisfied with Their Accountant



Satisfied with Their Accountant

If you contact your accountant once a month or once a quarter, you should try to do it more often. Your accountant can be your trusted advisor who you can turn to for a wide range of business advice.

According to a survey conducted by OnPay, 61% of small businesses are completely satisfied with the range of services their accountant offers. What’s more, a majority of small businesses call their account a trusted advisor, the survey notes.

OnPay Business Accountant Survey

Though an accountant plays an important role in the success of any small business, only 30% of small businesses choose to work with an accountant. So a majority of small businesses are still managing finances themselves.

Despite the fact that 61% of small businesses are satisfied with their accountant, only 21% of small business owners contact their accountant more than once a month, reports the survey.

OnPay Business Accountant Survey

When it comes to a range of services accountants offer, small businesses expect their accountants to help them with an array of services.



Payroll, accounts payable/accounts receivable, financial projections, cash flow, choosing a business entity, and business consulting are key functions small business owners want their accounts to handle.

OnPay Business Accountant Survey
Image Source: OnPay

What’s more, a significant number of business owners also expect their accountant to provide them with advice on software recommendations, employee benefits, and HR.

In fact, 83% of small business owners ask their accountant for tech advice.

Why shouldn’t they? A majority of small businesses find their accountant a trusted advisor who they can depend on for a wide range of business services.



Katelyn Sullivan, who leads OnPay’s Partner Program, said in her prepared statement, “It’s becoming more and more common for businesses to trust their accountant with more than just taxes — things like recommendations for software, payroll, employee benefits, and HR are now sought after services. Almost 90% of the small businesses agreed that they view their accountant as a trusted advisor that they can turn to for a wide range of business services and advice.”

How to Hire An account for a Small Business

Small business owners, due to their limited budgets, often try to do multiple things themselves. Well, it can be a good strategy to reduce operating costs.

However, accounting is something that small business owners should delegate to a professional. This is because financial mistakes can bring in IRS notices or audits.

When it comes to hiring a business accountant, small business owners should make a list of tasks first. Then, narrow down the selection based on their requirements.



Here are some questions that small business owners can ask accountants to pick the right one:

  • What software application do you use?
  • Do you offer a software setup?
  • Do you offer monthly/quarterly bookkeeping?
  • Have you worked with small businesses?
  • Do you have experience in my industry?
  • Where will you work (remotely or onsite)?

Last but not the least, small business owners also enquire about charges (hourly or monthly) to get the best deal. However, small businesses should not hire an accountant solely based on the fee he/she charges.

About the Survey

OnPay surveyed 1085 managers and small business owners with at least one employee. The object of the survey was to understand the finance of small businesses. It was conducted online.

If you want to know more about the survey you can click here to look at the infographic below.



OnPay Business Accountant Survey

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Image: Depositphotos.com More in: 4 Comments ▼



Sandeep Rathore Sandeep Rathore is a freelance writer. He regularly contributes to leading publications, such as Entrepreneur, Small Business Trends, Business2Community, and more. Read his blog here.

4 Reactions
  1. My guy does a great job and I’m grateful to have him.

  2. Yes, they do. Thanks, Robert for the comment!

  3. Since having a business entails taxes and balancing of assets and liabilities, I do agree that accountants play a vital role even in small businesses. Having a good accountant whom one can contact and ask anytime would be of a great help when it comes to monitoring business output.

  4. Yes, Aira. Accountants are a must for small businesses. Thanks for the comment.

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