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Q: What is internal customer service?

Internal customer service involves multiple departments within a business coordinating together to achieve the aims of the company. For example, the recruitment process isn’t just a job for one employee or even one department. Someone will be responsible for advertising the job, another for screening and interviewing candidates at a service desk. HR will then on-board the successful candidate and provide orientation. The accounts department will then enter them into the system so that they can be paid. You may also involve the IT department or other industry experts who must ensure the new employee has the equipment they need all set-up and ready to go on their first day. This requires a lot of cross-team communication and inter-departmental teamwork, all of which falls under the umbrella of internal customer service.

Q: What are examples of internal customers?

Internal customers are anybody that has a relationship with or a role within a company. Internal customer examples include: Employees Suppliers Partners Stakeholders Shareholders

Q: What are examples of external customers?

External customers are anyone paying for the products or services a company provides but is otherwise not part of the company. Such external customers include those: Buying a product Using a service Customers renting or hiring a product Clients paying for a provided service

Q: What is the difference between internal and external customers?

External customers have been the driving force behind business ventures since business began, while the concept of internal customers is fairly new and ultimately a method for creating a positive and productive work environment. External customers are the ones businesses are trying to attract to pay for their products or services, while internal customer service is about creating a positive and productive work environment for the people who provide the product to external customers.

Q: How do you build relationships with internal customers?

There are a number of tried and trusted ways to build better relationships with internal customers. These methods include: Show respect and you will get respect in return. Build trust in character and ability. Open clear lines of communication. Respond to feedback.

Q: What effect does poor internal customer service have?

Allowing poor internal customer service to foster in your company means running the risk of losing your best talent as they become dissatisfied with their work experience. Often the best employees are left picking up the slack from poorly trained employees who lack the abilities or knowledge to perform their duties correctly. This lowers morale, decreases motivation and ultimately inhibits productivity.

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