Remote Workers Say Half of Video Calls Could Have Been an Email

remote workers on video calls

A survey of remote workers has revealed that many believe a significant portion of video calls could have been simple emails.

Unnecessary extra video calls have been contributing to a big increase in video call fatigue over the past year, the research found. One in every six remote workers say they feel very fatigued after video calls, with that number rising to 1 in 4 for those in leadership positions.

Win $100 for Vendor Insights

Sell Your Business

Drive Traffic to Your Website

The study by VPN Overview talked to over 1,000 U.S. workers about the time they spent on video calls, their top pet peeves, and their levels of anxiety and fatigue caused by video calls.

Email Over Video Calls

It is an interesting survey for small businesses who may still be deliberating the best way to conduct communications between remote working staff.

A habit of regular video calls might be causing unnecessary stress and fatigue among workers. In such instances, it could be a good idea to examine the necessity of each video call and see which ones could be handled via the less pressurized email format.

Group Meetings and Virtual Backgrounds to Blame

David Janssen of VPN Overview explained that it tended be group meetings that was behind the increased video call anxiety. Janssen said:

“More than a third of respondents reported the highest possible anxiety levels during virtual meetings. That said, this was roughly the same frequency of anxiety experienced during in-person meetings, suggesting the digital nature is not to blame. Virtual meetings actually revealed themselves to be less stressful than in person specifically for interviews and presentations you have to lead yourself. It was group meetings that were the most poorly suited for digital instead of in-person formats.”

Janssen also described how workers’ concerns over virtual backgrounds were the most worrisome problems among Zoom callers today. He added: “Even reputable news sources agree that your background actually does say a lot about you, warranting the common concern employees had. This struggle was even more worrisome than speaking over others or having audio quality issues on the call.”

Survey Reveals Remote Working Video Call Issues

The survey showed that 38% of remote workers report feeling ‘very anxious’ before virtual meetings. This is a significant increase on the 21% of on-site workers that feel the same pre-meeting anxiety.

Nearly half of all those surveyed said they spend between 3-10 hours per week on video calls. Around half of that number said they felt ‘burned out’ at least two or three days every week. A further 7% said they spend over 11 hours on video calls.

Furthermore, 38% of remote workers said their video call fatigue has significantly increased over the past year. A total of 35% believed that over half of the issues addressed during video calls could be handled via email.

Follow us for more Small Business News:

Image: Depositphotos


Gabrielle Pickard-Whitehead Gabrielle Pickard-Whitehead is a professional freelance writer and journalist based in the United Kingdom. Since 2006, Gabrielle has been writing articles, blogs and news pieces for a diverse range of publications and sites. You can read "Gabrielle’s blog here.".

3 Reactions
  1. Also, not all calls have to be video calls, even if you’re doing them through your computer.

    I worked remotely for years before the pandemic and did a lot of phone calls without video. Suddenly, when everyone else was working from home they became video calls. It didn’t change what we discussed but it changes the vibe a lot.

    So feel free to keep the video off!

  2. But it takes longer to write an email than to read it. To me, it makes sense to use video calls. Not to mention it is more personal and you can actually see the reaction(s) of the person(s) with whom you talk.

  3. Email Over Video Calls is a new measure. When video calling becomes too dull, this solution seems to help somewhat to replace video calls. I’m going to try this out and see if it works.

Win $100 for Vendor Selection Insights

Tell us!
No, Thank You