Chief Operating Officer Job Description: Templates for Hiring



chief operating officer job description

Chief Operating Officer job description: the COO is an indispensable figure in a small business. This crucial position brings profound influence on the organization’s strategic planning, business operations strategy, business development, and the achievement of organizational efficiency.

The COO’s primary responsibility lies in managing the day-to-day operations and driving the implementation of business strategies, a task that requires robust leadership skills and extensive experience in business administration.

The Chief Operating Officer Job Description and Role

The chief operating officer job description varies from one company to another, depending on the business’s size, scope, and industry. In essence, however, the COO role is often second only to the chief executive officer (CEO) within the senior management team, emphasizing its criticality.



A successful chief operating officer shapes the company’s operating capabilities and spearheads the execution of actionable business strategies, while ensuring employee productivity and operational excellence.

They possess the ability to present a coherent business operations strategy and are adept at performance management, demonstrating the importance of management expertise.

One significant aspect of a COO’s duties includes overseeing financial procedures, from monitoring cash flow to analyzing financial reports, to ensure profitability. They are also entrusted with investor targets and sales management, showcasing their broad spectrum of responsibilities.

Chief Operating Officer (COO) description


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Chief Operating Officer (COO) Requirements and Qualifications

The ideal candidate for a COO role typically holds a degree in business or a related field, coupled with a proven track record of strategic planning and business development. Their job description template often highlights the necessity of experience in business software, signifying the importance of tech-savviness in today’s digital age.

A COO’s qualifications also extend to their ability to foster an ethical leadership environment and promote the company’s culture. They exhibit a knack for developing strategies and driving the organizational vision forward. To fulfill the requirements of the role, a COO must also demonstrate strong presentation skills, showcasing their ability to communicate complex ideas effectively.

If your small business seeks a COO, consider advertising on popular job boards today. Your job descriptions should be concise, encompassing all the responsibilities and qualifications that your ideal candidate should possess. By doing so, you can attract qualified candidates who are well-equipped to drive your company towards its goals.

The role of a Chief Operating Officer in a small business is expansive and multifaceted, with a significant influence on the company’s growth and success. Understanding the depth and breadth of this role can help small businesses leverage the COO’s capabilities to the fullest, fostering a pathway towards operational excellence and sustainable success.



ResponsibilityDescription
Operational StrategyDevelop and align operational strategy with business objectives, set priorities, establish performance metrics, allocate resources effectively.
Process ImprovementIdentify opportunities for optimization, streamline operations, reduce costs, implement best practices, and enhance productivity.
Resource ManagementEfficiently manage and allocate resources, including human capital, finances, and technology infrastructure. Ensure the right talent, skills, and tools are in place.
Risk ManagementDevelop strategies to identify, assess, and mitigate operational risks. Implement crisis management and business continuity plans.
Cross-Functional CollaborationFoster collaboration, communication, and teamwork across departments, ensuring cohesion in working toward common goals.
Quality ControlEstablish and monitor quality processes to maintain the highest product or service quality. Continuously improve quality assurance procedures.
Performance MetricsDefine KPIs for various operational aspects, track and analyze performance data to measure progress and identify improvements.
Compliance and Regulatory AffairsEnsure compliance with relevant laws, regulations, and industry standards. Adapt to regulatory changes impacting operations.
Strategic PlanningCollaborate with top executives, contribute to the company's strategic plan, and align operational functions to support growth and objectives.
Executive LeadershipWork closely with the CEO and top executives, make high-level decisions impacting the organization's direction, represent the company to external stakeholders.
Budget ManagementOversee operational budgets, control expenses, and align spending with financial goals.
Talent DevelopmentDevelop and mentor leadership teams and key personnel to enhance capabilities and contribute to long-term success.
Innovation and AdaptationDrive innovation, foster adaptability, and promote a culture of continuous improvement to stay competitive.
Customer FocusMaintain a customer-centric approach, align operations with delivering value to customers, and incorporate feedback for improvements.
Environmental and Social ResponsibilityIf applicable, conduct operations with a focus on environmental sustainability and social responsibility.

Chief Operating Officer (COO) Job Description: Templates for Hiring at Your Business

Chief Operating Officer Job Description Template 1:

The small business is currently seeking an exceptional Chief Operating Officer (COO) to provide visionary leadership and strategic direction. The COO will be responsible for optimizing operations, streamlining processes, and driving business growth. This is a unique opportunity for an accomplished leader to make a significant impact and contribute to the company’s ongoing success.

Job Title: Chief Operating Officer

Location: [City, State]



Company: [Company Name]

About Us: [Company Name] is a thriving small business dedicated to [describe the business’s mission and industry]. We are seeking an experienced and visionary Chief Operating Officer (COO) to join our team and oversee our daily operations. As a key member of our leadership team, the COO will play a critical role in driving operational excellence, fostering growth, and ensuring the overall success of our business.

Job Description: As the COO at [Company Name], you will be responsible for leading and managing our operational activities, including [list key responsibilities and duties specific to your business]. You will collaborate closely with the CEO and other key stakeholders to develop and execute strategies that align with our business goals and objectives. The ideal candidate is a results-oriented leader with a proven track record in operational management, business development, and driving organizational success.

Responsibilities:



  • Oversee the day-to-day operations of the company, ensuring efficiency and effectiveness across all departments.
  • Develop and implement operational strategies, policies, and procedures to drive business growth and profitability.
  • Collaborate with the CEO and other executives to define the company’s strategic direction and long-term goals.
  • Drive continuous improvement initiatives to optimize operational processes and enhance productivity.
  • Lead and develop a high-performing team, fostering a culture of collaboration, innovation, and accountability.
  • Monitor key performance indicators (KPIs) to track operational performance and make data-driven decisions.
  • Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.
  • Build and maintain strong relationships with key stakeholders, including clients, vendors, and partners.
  • Stay abreast of industry trends, market dynamics, and competitive landscape to inform strategic decision-making.
  • Represent the company in meetings, conferences, and industry events as a knowledgeable and influential leader.

Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
  • Proven experience as a Chief Operating Officer or in a similar senior leadership role.
  • Strong business acumen and a strategic mindset, with the ability to translate vision into actionable plans.
  • Excellent leadership and people management skills, with a track record of building high-performing teams.
  • Exceptional communication and interpersonal abilities, with the aptitude to collaborate effectively across all levels of the organization.
  • Demonstrated experience in driving operational efficiency, process improvement, and change management.
  • Financial literacy and the ability to analyze complex data to inform decision-making.
  • Proven track record in driving business growth and delivering results in a small business environment.
  • Strong ethical standards and a commitment to fostering a diverse and inclusive workplace.
  • Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to make a significant impact and drive the success of a growing small business.
  • Collaborative and supportive work environment.
  • Professional development and growth opportunities.

To Apply: Interested candidates are encouraged to submit their resume, cover letter, and any other relevant documents to [email address]. Please include “COO Application – [Your Name]” in the subject line. We appreciate all applications, but only those selected for an interview will be contacted.

[Company Name] is an equal-opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive and welcoming environment for all employees.



Chief Operating Officer (COO) description

Chief Operating Officer Job Description Template 2:

A reputable small business is in search of an experienced Chief Operating Officer (COO) to oversee and enhance its operations. The COO will be responsible for developing and implementing strategies, improving efficiency, and ensuring the company’s goals are achieved. This role offers the chance to be part of a dynamic team and contribute to the continued growth and success of the organization.

Job Title: Chief Operating Officer

Location: [City, State]



Company: [Company Name]

About Us: [Company Name] is an innovative and fast-growing small business operating in the [industry/sector]. We are seeking a dynamic and results-driven Chief Operating Officer (COO) to join our leadership team. The COO will be responsible for overseeing our daily operations, driving operational efficiency, and ensuring the overall success of our business.

Job Description: As the Chief Operating Officer (COO) at [Company Name], you will play a pivotal role in overseeing and optimizing our company’s operations to drive growth and profitability. You will work closely with the CEO and other key stakeholders to develop and execute operational strategies that align with our business objectives. The ideal candidate is a strategic thinker with a proven track record in operational management, business development, and fostering a high-performance culture.

Responsibilities:



  • Develop and implement operational plans, policies, and procedures to ensure efficient and effective business operations.
  • Drive the execution of strategic initiatives to achieve business objectives and financial targets.
  • Oversee the day-to-day operations of multiple departments, ensuring seamless coordination and collaboration.
  • Establish performance metrics and monitor key performance indicators (KPIs) to track the progress and success of operational goals.
  • Identify areas for operational improvement, develop action plans, and lead change management initiatives.
  • Foster a culture of operational excellence, innovation, and continuous improvement throughout the organization.
  • Build and maintain strong relationships with internal teams, clients, and external partners to drive collaboration and business growth.
  • Monitor industry trends, market conditions, and competitive landscape to identify opportunities and mitigate risks.
  • Ensure compliance with relevant regulations, industry standards, and ethical practices.
  • Provide leadership, guidance, and mentorship to a diverse team of managers and employees.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Proven experience as a Chief Operating Officer or in a similar executive leadership role.
  • Strong business acumen and strategic thinking skills, with a deep understanding of operational dynamics and industry trends.
  • Demonstrated ability to develop and execute operational strategies that drive business growth and profitability.
  • Excellent leadership and people management abilities, with a track record of building and developing high-performing teams.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Strong analytical and problem-solving capabilities, with a data-driven and results-oriented approach.
  • Experience in driving digital transformation and leveraging technology to enhance operational efficiency.
  • Proven track record in managing budgets, financial analysis, and resource allocation.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to be a key driver of the company’s success and make a lasting impact.
  • Collaborative and inclusive work environment that values innovation and personal growth.
  • Professional development opportunities to enhance your skills and knowledge.

To Apply: Interested candidates are invited to submit their resume, cover letter, and any other relevant documents to [email address]. Please include “COO Application – [Your Name]” in the subject line. We appreciate all applications, but only those selected for an interview will be contacted.

[Company Name] is an equal-opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive and welcoming environment for all employees.



Chief Operating Officer (COO) description

Chief Operating Officer Job Description Template 3:

The small business is seeking a highly skilled Chief Operating Officer (COO) to lead its operations and drive organizational excellence. The COO will be responsible for managing day-to-day operations, implementing best practices, and maximizing efficiency across departments. This role requires a proven track record of success in strategic planning and operational management, offering the opportunity to make a significant impact on the company’s growth and profitability.

Job Title: Chief Operating Officer

Location: [City, State]



Company: [Company Name]

About Us: [Company Name] is a well-established small business dedicated to [describe the business’s mission and values]. We are seeking a visionary and strategic-minded Chief Operating Officer (COO) to join our team. As the COO, you will be responsible for overseeing our day-to-day operations and driving the overall success of our business.

Job Description: The COO at [Company Name] will provide leadership and strategic direction to our operational teams, ensuring seamless coordination and collaboration across departments. You will work closely with the CEO and other key stakeholders to develop and execute operational strategies that align with our long-term goals. The ideal candidate is a proactive and results-oriented leader with strong business acumen and a passion for driving organizational success.

Responsibilities:

  • Develop and implement operational plans, policies and procedures to optimize business operations and enhance efficiency.
  • Oversee and manage the day-to-day operations of multiple departments, ensuring effective resource allocation and coordination.
  • Collaborate with the CEO and senior leadership team to develop and execute the company’s strategic objectives.
  • Drive operational excellence by implementing best practices, process improvements, and performance metrics.
  • Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
  • Foster a culture of innovation, collaboration, and continuous improvement throughout the organization.
  • Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and partners.
  • Ensure compliance with industry regulations, legal requirements, and ethical standards.
  • Provide leadership and mentorship to a diverse team, promoting professional development and employee engagement.
  • Stay informed about industry trends, emerging technologies, and competitive landscape to drive innovation and maintain a competitive edge.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Proven experience as a Chief Operating Officer or in a similar executive leadership role.
  • Strong business acumen and strategic thinking skills, with the ability to align operational initiatives with overall business goals.
  • Excellent leadership and people management abilities, with a track record of building high-performing teams.
  • Solid understanding of financial management and budgeting principles.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Demonstrated experience in driving operational efficiency, process improvement, and change management.
  • Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Ethical conduct and commitment to fostering a diverse and inclusive work environment.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to make a significant impact on a small business and contribute to its growth and success.
  • Collaborative and supportive work environment.
  • Professional development opportunities to enhance skills and knowledge.

To Apply: Interested candidates are invited to submit their resume, cover letter, and any other relevant documents to [email address]. Please include “COO Application – [Your Name]” in the subject line. We appreciate all applications, but only those selected for an interview will be contacted.

[Company Name] is an equal-opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive and welcoming environment for all employees.

Chief Operating Officer (COO) description

Chief Operating Officer Job Description Template 4:

An innovative small business is looking for a results-driven Chief Operating Officer (COO) to lead its operations and drive business performance. The COO will be responsible for developing and executing operational strategies, optimizing processes, and ensuring the delivery of exceptional products/services. This role offers the chance to work in a dynamic and entrepreneurial environment, contributing to the company’s success and shaping its future trajectory.

Job Title: Chief Operating Officer

Location: [City, State]

Company: [Company Name]

About Us: [Company Name] is a dynamic and growing small business operating in the [industry/sector]. We are seeking an experienced and strategic-minded Chief Operating Officer (COO) to join our leadership team. The COO will be responsible for overseeing and optimizing our operational activities to drive efficiency, growth, and customer satisfaction.

Job Description: As the COO at [Company Name], you will be at the forefront of our operational strategy and execution. You will work closely with the CEO and other stakeholders to ensure the effective management of our business operations. The ideal candidate is a results-driven leader with a passion for operational excellence and a track record of delivering impactful results.

Responsibilities:

  • Develop and execute operational strategies to drive business growth, profitability, and customer satisfaction.
  • Oversee and manage the day-to-day operations of various departments, ensuring smooth and efficient processes.
  • Collaborate with the CEO and senior leadership team to define and implement the company’s strategic vision.
  • Identify opportunities for operational improvement and implement initiatives to enhance productivity and efficiency.
  • Establish and monitor key performance indicators (KPIs) to measure operational performance and identify areas for optimization.
  • Build and maintain strong relationships with internal teams, clients, and partners to drive collaboration and achieve business objectives.
  • Monitor industry trends, competitive landscape, and market conditions to identify opportunities and mitigate risks.
  • Ensure compliance with relevant regulations, standards, and legal requirements.
  • Foster a culture of continuous improvement, innovation, and accountability within the organization.
  • Provide leadership and mentorship to the operational teams, promoting a high-performance culture and professional development.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Proven experience as a Chief Operating Officer or in a similar executive leadership role.
  • Strong business acumen and strategic thinking skills, with the ability to translate vision into actionable plans.
  • Demonstrated success in driving operational excellence and process improvement.
  • Excellent leadership and people management abilities, with a track record of building and motivating high-performing teams.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
  • Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.
  • Financial acumen and experience in managing budgets and financial resources.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Ethical conduct and commitment to fostering a diverse and inclusive work environment.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to be a key driver of the company’s success and contribute to its growth.
  • Collaborative and inclusive work environment that values innovation and personal growth.
  • Professional development opportunities to enhance your skills and knowledge.

To Apply: Interested candidates are encouraged to submit their resume, cover letter, and any other relevant documents to [email address]. Please include “COO Application – [Your Name]” in the subject line. We appreciate all applications, but only those selected for an interview will be contacted.

[Company Name] is an equal-opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive and welcoming environment for all employees.

Job Description Template 1Job Description Template 2Job Description Template 3Job Description Template 4
Job Title:Job Title:Job Title:Job Title:
Chief Operating OfficerChief Operating OfficerChief Operating OfficerChief Operating Officer
Location:Location:Location:Location:
[City, State][City, State][City, State][City, State]
Company:Company:Company:Company:
[Company Name][Company Name][Company Name][Company Name]
About Us:About Us:About Us:About Us:
[Business Mission & Industry][Industry/Sector][Business Mission & Values][Industry/Sector]
Job Description:Job Description:Job Description:Job Description:
ResponsibilitiesResponsibilitiesResponsibilitiesResponsibilities
(List of responsibilities)(List of responsibilities)(List of responsibilities)(List of responsibilities)
Qualifications:Qualifications:Qualifications:Qualifications:
(List of qualifications)(List of qualifications)(List of qualifications)(List of qualifications)
Benefits:Benefits:Benefits:Benefits:
(List of benefits)(List of benefits)(List of benefits)(List of benefits)
To Apply:To Apply:To Apply:To Apply:
(Application instructions)(Application instructions)(Application instructions)(Application instructions)
Equal Opportunity:Equal Opportunity:Equal Opportunity:Equal Opportunity:
(Equal opportunity statement)(Equal opportunity statement)(Equal opportunity statement)(Equal opportunity statement)

The Necessity of Strong Leadership Skills

A successful COO demonstrates exceptional leadership skills, often being the linchpin for the senior executive team. The COO nurtures a highly inclusive culture, driving the company culture while fostering professional development among the workforce.

Leadership development is not just about developing strategies but about instilling an organizational vision and promoting this vision to oversee daily operations.

In addition, the COO is responsible for risk management and plays an active role in succession planning. They collaborate with key leaders, key customers, and external partners, demonstrating the importance of excellent communication skills in their role.

Setting the Business Growth Trajectory

A significant portion of a chief operating officer’s job description revolves around business growth. They are in charge of shaping the company’s long-term objectives, developed in sync with the organization’s vision, and steering the implementation of these objectives.

They monitor progress continually, using data analysis skills to interpret data and adjust strategies as needed. These strategies are not only limited to financial growth but also extend to establishing a high-performance management team, ensuring the company’s profitability, and monitor performance.

A COO also takes the helm in process enhancement, implementing improved processes that boost efficiency and drive business growth. As an operations director, the COO reviews and modifies the operational structure of the company as necessary, demonstrating a commitment to operational excellence.

Driving a Robust Business Operations Strategy

The chief operating officer coo is pivotal in the development and execution of the company’s operations strategy. Their leadership team works closely with them to ensure that internal operations align with company strategies and that sufficient investment capital is allocated to essential projects.

A COO brings their senior management experience into play by establishing systems that enable quick decision-making, cross-functional collaboration, and organization-wide goal setting.

In addition, they’re often instrumental in identifying and targeting potential key customers, which plays a significant role in the company’s growth.

Leveraging Technology in COO Operations

  • Championing Technology Initiatives: The COO plays a pivotal role in spearheading digital transformation within the organization. This involves identifying areas where technology can enhance efficiency, from automating processes to integrating advanced data analytics.
  • Streamlining Operations with Tech Solutions: Implementing technologies like AI, machine learning, and cloud computing to streamline operations, improve decision-making processes, and foster a culture of innovation.
  • Overseeing Tech Implementation: Managing the rollout of new technologies, ensuring seamless integration with existing systems, and minimizing disruption to operations.

Data-Driven Decision Making

  • Harnessing the Power of Data: Emphasizing the COO’s role in utilizing big data and analytics to gain insights into market trends, customer behavior, and operational efficiencies.
  • Informed Strategic Moves: Utilizing data to inform strategic decisions, allowing the COO to forecast trends, optimize resource allocation, and enhance product or service offerings.
  • Metrics and KPIs: Developing and monitoring Key Performance Indicators (KPIs) to measure the success of operational strategies and make data-driven adjustments as needed.

The COO’s Influence on Company Culture

  • Creating an Inclusive Culture: Initiating programs that promote diversity and inclusion, ensuring a work environment where all employees feel valued and respected.
  • Employee Well-being: Implementing policies that prioritize employee health and wellness, recognizing that a happy and healthy workforce is more productive and engaged.

Leadership and Employee Development

  • Mentorship Programs: Establishing mentorship and coaching frameworks to nurture leadership skills within the team, ensuring a pipeline of future leaders.
  • Training and Skill Development: Investing in continuous learning and development opportunities for employees, equipping them with the skills needed in a rapidly evolving business landscape.
  • Feedback Culture: Encouraging open communication and regular feedback, creating a culture where employees feel their voices are heard and valued.

Navigating Market Changes and Business Agility

  • Flexibility in Operations: Developing strategies to ensure the business can quickly adapt to market changes, economic shifts, and emerging challenges.
  • Risk Management and Mitigation: Proactively identifying potential risks and developing robust contingency plans to mitigate these risks effectively.
  • Incorporating Agile Principles: Applying agile methodologies not just in project management but across various operational processes to enhance responsiveness and customer satisfaction.
  • Innovation and Continuous Improvement: Creating a work environment that encourages innovation and embraces continuous improvement as a core operational tenet.
  • Rapid Response to Market Demands: Ensuring the organization can swiftly respond to customer needs and market demands, staying ahead of competitors and remaining relevant in the industry.

This highlights the comprehensive role of a COO in leveraging technology for operational excellence, cultivating a strong company culture, and guiding the organization through market changes with agility and foresight.

Frequently Asked Questions: Chief Operating Officer Job Description

What does a Chief Operating Officer (COO) do in a small business?

A COO in a small business is responsible for managing the day-to-day operations and driving the implementation of business strategies. Their role is pivotal in strategic planning, business development, enhancing operational efficiency, and fostering a company culture that promotes growth and success.

What are the primary responsibilities of a COO?

A COO’s responsibilities include overseeing day-to-day operations, implementing business strategies, performance management, managing the leadership team, fostering organizational efficiency, and contributing to business growth and profitability.

How does a COO contribute to business growth?

A COO plays a vital role in shaping the company’s long-term objectives and steering the execution of these objectives. They monitor progress, interpret data to adjust strategies as needed, implement improved processes, and work towards establishing a high-performance management team.

What qualifications does a COO need?

The ideal candidate for a COO role typically holds a degree in business or a related field, with extensive experience in strategic planning, business development, and operations management. They should have strong leadership and presentation skills, with a proven track record of driving growth and operational excellence.

How does a COO impact team management?

A COO plays a significant role in team management. They are responsible for developing and maintaining a high-performance management team and promoting an environment that enhances employee productivity and professional development.

How does a COO improve organizational efficiency?

A COO employs their skills and experience to streamline processes, improve workflows, and enhance productivity, thereby fostering organizational efficiency. They also work towards implementing improved processes and continually monitor and refine systems to drive operational excellence.

Image: Depositphotos


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Samson Haileyesus Samson Haileyesus is a staff writer for Small Business Trends and has several years of progressive experience in media, communication and PR working with government, NGOs and private sector. He is passionate about public outreach, branding, media relations and marketing.

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