Apple Announces Self-Service Repair Expansion


Apple has announced an expansion of its Self Service Repair program and made important updates to its System Configuration process for iPhone and Mac repairs. This is of significant interest to small businesses, particularly those dealing with electronics, repair services, or any firms heavily reliant on Apple devices for day-to-day operations.

Starting June 21, Self Service Repair will be available for the iPhone 14 lineup, as well as additional Mac models such as the 13-inch MacBook Air and MacBook Pro powered by M2. Introduced in April 2022, Self Service Repair was launched with the objective of providing those experienced in electronics repair access to the same resources used by Apple Store locations and Apple Authorized Service Providers. This includes Apple’s proprietary manuals, genuine parts, and specialized tools.

The company is also making strides to simplify the System Configuration process for iPhone repairs, including components such as displays, batteries, and cameras. System Configuration is a software tool used post-repair to verify that genuine Apple parts, which adhere to internationally recognized standards, have been used and installed correctly.

An important advantage of using this tool is that after a repair, it authenticates genuine Apple parts, updates firmware, and calibrates parts to ensure optimal performance and quality. For repairs involving biometric authentication components, such as Touch ID or Face ID, System Configuration connects the biometric sensors to the Secure Enclave on the logic board, thereby maintaining device security and customer privacy.

Apple’s System Configuration is available for free to all Self Service Repair users and participating service providers in Apple repair programs, making it a valuable resource for small businesses in the repair sector.

Moreover, Self Service Repair users will now be able to initiate the System Configuration by simply putting their devices into Diagnostics mode and following on-screen prompts. This bypasses the need to contact the Self Service Repair support team to complete the repair, saving time and increasing efficiency, although the support team will remain available to assist as needed.

In another significant move, Apple is making Self Service Repair available for the True Depth camera and top speaker of iPhone 12 and iPhone 13 lineups, as well as Mac desktops with M1, in the U.S., Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the U.K.

The expansion of the Self Service Repair program is part of Apple’s broader efforts to widen access to repairs. Not only does this empower users and small businesses to handle their own device maintenance, it also promotes product longevity which is beneficial for both users and the environment.

However, Apple still emphasizes that for the majority of users without electronics repair experience, visiting a professional authorized repair provider with certified technicians who use genuine Apple parts remains the safest and most reliable way to get a repair.

Over the last three years, Apple has nearly doubled its number of service locations with access to genuine Apple parts, tools, and training, including more than 4,500 Independent Repair Providers. This extensive global network, comprising over 5,000 Apple Authorized Service Providers, supports more than 100,000 active technicians. For small businesses in the technology and repair sectors, this continued expansion presents new opportunities for growth and customer service improvement.

Image: Depositphotos

Joshua Sophy Joshua Sophy is the Editor for Small Business Trends and has been a member of the team for 16 years. A professional journalist with 20 years of experience in traditional media and online media, he attended Waynesburg University and is a member of the Society of Professional Journalists. He has held roles of reporter, editor and publisher, having founded his own local newspaper, the Pottsville Free Press.