Brent Leary, Author at Small Business Trends

Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine’s annual industry event.

Blockchain and CRM are heading toward disruption says Jeremy Epstein of Never Stop Marketing. Hear more of his insight in his conversation with Brent Leary.

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Brent Leary

Nico Acosta of Twilio: Channels Are Converging to Improve Experiences Throughout the Customer Journey

Girish Mathrubootham of Freshworks: Automate What’s Automatable, But Not at the Expense of the Customer Experience

Jeremy Epstein of Never Stop Marketing: Blockchain Can Make CRM’s Future Decentralized and Disrupt Ownership of Data

Rick McCutcheon of Full Contact Selling: How Does CRM Benefit Your Business? It’s In The Data, If the Data is in Your CRM

CRM Playaz: When It Comes to Third Parties Listening to Our Conversations, The Bulgarian Way Is Not the Way to Go

Jeanne Bliss of CustomerBLISS: Delivering Great Customer Experiences Starts with Showing Them Real Respect

Watching Amazon: This is Why Jeff Bezos is Worth $130B and You’re Not

Chris Poelma of NCR: Facebook Libra Likely to be Used More for Commerce and Transactions; Less Speculative than Bitcoin

David West of the Historical Basketball League: Disrupting the NCAA’s Stranglehold on Pathway to the NBA is Right Thing To Do

Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition

Tyler Lessard of Vidyard: 73 percent of B2B Videos are Less Than 2 Minutes Long; Only 13 percent Viewed on Mobile Devices

Merijn te Booij of Genesys: AI Will Not Only Allow for More Human Empathy, It Will Create It

Brent Leary

How do you approach energy and sustainability in the day-to-day operations of your business?