On Black Friday we held a conversation with three ecommerce experts discussing how retailers can sell more during the holiday season.
Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is also a Partner at CRM Essentials and organizer of the Social Business Atlanta conference.
Brent serves on the advisory board of The University of Toronto CRM Center of Excellence, writes the Social CRM column for Inc.com’s technology site, and blogs at Brent’s Social CRM Blog.
Nextiva's Tomas Gorny details his impressive entrepreneurial journey, the importance of finding a gap in the market, and what's next for his company.Nov 18, 2016 152 Shares
Dharmesh Shah of HubSpot discusses why chatbots are the most important tech development in a long time as well as the future of marketing with chatbots.Nov 11, 2016 340 Shares
Rick Jackson of Qlik talks about why small business data analytics is quickly becoming a “need to have” tool sooner rather than later.Nov 4, 2016 445 Shares
Guy Yehiav shares with us why prescriptive analytics goes beyond identifying insights to recommendations for the actions you should take next.Oct 28, 2016 243 Shares
Sameer Patel of Kahuna: Modern Mobile Marketing Provides Realtime Link between Insights and Interaction
Sameer Patel talks with Brent Leary about how consumer behaviors on mobile devices are shaping the future of marketing with real time customer insight.Oct 21, 2016 225 Shares
Think five years isn't a long time? Tien Tzuo is back to give us a subscription economy update and tell us about its development over the past five years.Oct 14, 2016 818 Shares
Lifesize's Amy Downs discusses the vital importance of great customer service for a subscription based business to succeed.Sep 30, 2016 260 Shares
Jody Glidden discusses the changing attitudes toward CRM apps and the business relationship intelligence automation advances prompting them.Sep 23, 2016 232 Shares
Paul Greenberg of The 56 Group: CRM, Customer Engagement and Customer Experience Aren’t One in the Same
Paul Greenberg discusses the difference between customer engagement and customer experience.Sep 16, 2016 282 Shares
Ray Wang of Constellation Research: Companies Unable to Connect IoT to Customer Experience Will Lose
Ray Wang of Constellation Research discusses what will happen to companies that can't connect the Internet of Things to their customer experience.Sep 2, 2016 233 Shares
ThinkJar's Esteban Kolsky discusses why customer service will be dead in 10 years and whether your company is ready for it.Aug 26, 2016 329 Shares