Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine's annual industry event.

Craig Cuffie of Salesforce: A Year Later Empathy Continues to Turn Action into a Movement

Craig Cuffie of Salesforce chats with Brent Leary for his latest one-on-one interview on the topic of empathy and turning action into a movement.

Jul 23, 2021

Carolyne Truelove of Fanatics: Success in Customer Experience is Directly connected to success in Employee Experience

Carolyne Truelove from Fanatics sits down for a chat with Brent Leary to discuss success in customer service.

Jul 10, 2021

Raju Vegesna of Zoho: Transforming from a Tech Company into an Ad Company Puts Strain on Hard-earned Customer Trust

Raju Vegesna of Zoho talks to Brent Leary about privacy and customer trust as search engines shift in this week's interview.

Jul 2, 2021

Bret Kinsella of Voicebot.ai: We’re Removing Our Training Wheels From Voice Tech, it Won’t be Long Before we Hit the Velodrone

Brent Leary interviews Bret Kinsella of Voicebot.ai to discuss where voice tech is heading as more devices enter the marketplace.

Jun 25, 2021

Minea Moore of Salesforce: Businesses Can be in the Business of Doing Good and Driving Inclusion Without Sacrificing Performance

Brent Leary interviews Minea Moore of Salesforce to discuss how businesses don't have to sacrifice performance to do good.

Jun 18, 2021

Brandi Neloms of Amazon: SMBs Represented Almost 60% of Our Sales in 2020; We’d Like More Black Businesses to Share in This Success

Brandi Neloms talks to Brent Leary to discuss Amazon's launch of its $150 million Black Business Accelerator Program.

Jun 16, 2021

Leyla Seka and Letty Ledbetter of BVI: We’re going to increase the appallingly low number of blacks participating in venture capital

…

Jun 11, 2021

Cynthia Hester of Google Cloud and Kalina Bryant of Asana: Customer Advocacy is more important to Customer Experience than Ever Before

Brent Leary discusses customer advocacy with Kalina Bryant and Cynthia Hester.

Jun 4, 2021

Scott Wilder of HubSpot: Community Engagement is Playing a Tremendous Role in Digital Transformation Efforts

This week Brent Leary interviews Scott Wilder of HubSpot to discuss the role of community engagement in digital transformation efforts.

May 28, 2021

Katrina Gosek of Oracle: Subscription Businesses Present Opportunities to Co-create and Build Stronger Ties with Customers

Brent Leary talks to Katrina Gosek of Oracle about the opportunities of subscription models to build a strong bond with customers.

May 14, 2021

Derek Andersen of Bevy: From Employees to Advisors to Investors We Want to be the Most Diverse Company in Tech

Derek Andersen of Bevy discusses his company's goal to be the most diverse in the tech sector.

May 7, 2021

Tyler Lessard of Vidyard: Huge Surge in Number of Videos Created by Businesses in 2020, Driven by More Authentic Shooting Style

Brent Leary chats with Tyler Lessard of Vidyard about the massive increase in the number of videos created by businesses in 2020.

Apr 30, 2021