Brent Leary, Author at Small Business Trends

Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine’s annual industry event.

Jason Woolsey of Adobe Commerce Cloud: Seamless Mobile Shopping is a $9 Billion Opportunity

Jason Woolsey of Adobe Commerce Cloud: Making Mobile Shopping More Seamless is a $9 Billion Opportunity

Adobe's Jason Woosley discusses advancements in mobile shopping with Brent Leary.

May 17, 2019 50 Shares

Colin Morris of Adobe: The Impact of Voice Technology on the Customer Journey Is Bigger Than People Think

Colin Morris of Adobe: Voice’s Impact on the Customer Journey Is Bigger Than People Think

Brent Leary chats with Colin Morris of Adobe on voice technology and how customers are using it to engage with companies.

May 10, 2019 55 Shares

Chick-fil-A Uses Technology to Give You a Great Chicken Sandwich and a Great Experience

Jay Duff of Chick-Fil-A sits down with Brent Leary to discuss how the company uses voice technology.

May 3, 2019 59 Shares

Brian Solis: We’re Making Life Changing Decisions Based on Our Digital Personas And Don’t Even Know It

Brent Leary discusses digital personas and the impact on our lives in this conversation with Brian Solis.

Apr 26, 2019 54 Shares

Ramon Ray of Smart Hustle Magazine: You Don’t Need to Be Shaquille O’Neal to be a Celebrity CEO

Brent Leary chats with Smart Hustle Magazine's Ramon Ray on how to become a "celebrity CEO".

Apr 19, 2019 70 Shares

Sridhar Vembu of Zoho: A Corporate Culture of Humility, Trust, Belief and Insane Ambition Is Key to Our Success

Zoho founder and CEO Sridhar Vembu joins us for a live streamed event on the floor of Zoholics!

Apr 12, 2019 137 Shares

Meredith Schmidt shares how Salesforce Essentials for small business is being positioned, what will change, and how it will impact customers.

Meredith Schmidt of Salesforce: Small Business Is a Real Business Unit For Us, Not Just a Product

Meredith Schmidt shares with Brent Leary Salesforce's commitment to small business.

Apr 5, 2019 99 Shares

Customer Experience Design, Data, Content, and Curiosity

Rob Tarkoff of Oracle: Customer Experience Today is About Data, Content, Design and Curiosity

This week, Brent Leary is talking the modern customer experience with Rob Tarkoff of Oracle.

Mar 29, 2019 107 Shares

Ginger Conlon of The Drum: What is the Most Significant Moment in the 25 Year History of Digital Marketing?

As he looks at the future of customer experience, Brent Leary discusses the past history of digital marketing as well with Ginger Conlon.

Mar 22, 2019 122 Shares

March 8, 1999: The Day Salesforce Changed the CRM Game Forever

Salesforce is marking the 20th anniversary of its founding today.

Mar 8, 2019 60 Shares

Customer Service Perception Is Way Lower Than Retailers Expect

Bob Phibbs of Retail Doctor: 53% of Retailers Think They Provide Great Customer Experience – Only 13% of Customers Agree

Brent Leary chats with Bob Phibbs of Retail Doctor to talk customer experience and how you're probably not living up to their expectations.

Feb 1, 2019 85 Shares

Raju Vegesna of Zoho: Zoho University Provides High School Grads Opportunity for Tuition-Free Skills Training and Provided Us 1800 Employees

Raju Vegesna of Zoho: High School Grads Get Tuition Free Training through Zoho University – and 1800 Get Jobs with the Company

Zoho University is giving an opportunity in high-tech industries for high school grads who don't go to college.

Jan 25, 2019 179 Shares