Brent Leary, Author at Small Business Trends

Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine’s annual industry event.

Ginger Conlon of The Drum: What is the Most Significant Moment in the 25 Year History of Digital Marketing?

As he looks at the future of customer experience, Brent Leary discusses the past history of digital marketing as well with Ginger Conlon.

21 Mins 22 Shares

March 8, 1999: The Day Salesforce Changed the CRM Game Forever

Salesforce is marking the 20th anniversary of its founding today.

Mar 8, 2019 57 Shares

Customer Service Perception Is Way Lower Than Retailers Expect

Bob Phibbs of Retail Doctor: 53% of Retailers Think They Provide Great Customer Experience – Only 13% of Customers Agree

Brent Leary chats with Bob Phibbs of Retail Doctor to talk customer experience and how you're probably not living up to their expectations.

Feb 1, 2019 79 Shares

Raju Vegesna of Zoho: Zoho University Provides High School Grads Opportunity for Tuition-Free Skills Training and Provided Us 1800 Employees

Raju Vegesna of Zoho: High School Grads Get Tuition Free Training through Zoho University – and 1800 Get Jobs with the Company

Zoho University is giving an opportunity in high-tech industries for high school grads who don't go to college.

Jan 25, 2019 174 Shares

Bryan Manning of Two Blind Brothers: Before It was a Business, It was Mission-Driven

Bryan Manning of Two Blind Brothers: Before It was a Business, It was a Mission

The Mannings' business was a mission to find a cure from the start.

Jan 18, 2019 109 Shares

As Smart Speaker Use Rises, Voice Assistant Security Concerns Do As Well

Chris Halaschek of Pindrop: As Smart Speakers Rise in Popularity, Synthetic Speech and Voice Synthesis is Something We Need to be Ready For

How can small businesses prepare for the rise in voice technology?

Jan 11, 2019 94 Shares

Two 2019 Small Business Trends to Leverage: Voice and Philanthropy

Trends for Small Businesses to Leverage in 2019: Voice and Philanthropy

These are two things your business shouldn't ignore this year.

Jan 9, 2019 205 Shares

Is Amazon Using Facebook Data Without Your Permission?

John Lawson of Watching Amazon: Where Does the Fault Lie When Facebook and Amazon Privately Share Data?

Do you blame Facebook or Amazon?

Jan 4, 2019 86 Shares

Atlanta Hawks Grant Hill, Nzinga Shaw: Inclusion, Diversity is good Business

Grant Hill and Nzinga Shaw of the Atlanta Hawks: Inclusion and Diversity are Good for Business and Must Start at the Top of the Organization

Brent Leary sits down with Grant Hill and Nzinga Shaw of the NBA Atlanta Hawks to talk diversity in organizations.

Dec 14, 2018 120 Shares

Online Sellers Turning to the Physical Retail World -- But Why?

Paul Greenberg of The 56 Group: Being Transformational in Business Goes Beyond Disruptive Technology

Brent Leary and Paul Greenberg discuss how true business transformation goes beyond innovative uses of technology in today's business environment.

Nov 16, 2018 17 Shares

Chris Connolly of Genesys: 75% of Consumers Prefer Human Customer Service

Chris Connolly of Genesys: 75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots

Chris Connolly, VP of Product Marketing for Genesys, joins Brent Leary to talk about how customers prefer human customer service in the end.

Nov 9, 2018 20 Shares

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