Brent Leary, Author at Small Business Trends

Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine’s annual industry event.

Sam Charrington of TWiML&AI: AI is Not Magic

Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition

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Jul 12, 2019 49 Shares

Tyler Lessard of Vidyard: 73 percent of B2B Videos are Less Than 2 Minutes Long; Only 13 percent Viewed on Mobile Devices

Most videos are less than two minutes long, and only 13% are being viewed on mobile devices.

Jul 5, 2019 48 Shares

AI and Empathy: AI Will Not Only Allow for More Human Empathy, It Will Create It

Merijn te Booij of Genesys: AI Will Not Only Allow for More Human Empathy, It Will Create It

Merijn te Booij tells Brent Leary in this week's conversation that AI will actually create more human empathy.

Jun 28, 2019 50 Shares

CX Expert Adrian Swinscoe: Here’s What Punk Rock Can Teach Us About Customer Experience

CX thought leader Adrian Swinscoe joins Brent Leary to discuss punk rock customer experience.

Jun 21, 2019 39 Shares

Amazon and The Trade War Between the US and China

John Lawson of Watching Amazon: Amazon is not the Third Superpower in the Tariff War Between the US and China

Does the largest ecommerce company in the US have a role in the tariff scuffle between the US and China?

Jun 14, 2019 35 Shares

Michael Wu of PROS – AI Will Not Replace Humans

Michael Wu of PROS – AI Mimics Humans, Automates Decision Making, Can Learn and Improve, But Won’t Take Your Place

In a conversation with Brent Leary, Michael Wu says that AI means to mimic us but not replace us.

Jun 7, 2019 48 Shares

Digital Transition vs Digital Transformation

Joe Galvin of Vistage: SMBs Satisfied with Digital Transition Miss Out on Potential Big Payoff from Digital Transformation

Brent Leary chats with Joe Galvin, of Vistage, about digital transition.

May 31, 2019 62 Shares

Small Business Trends News • Resources • Advice

Brent Leary

Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition

Tyler Lessard of Vidyard: 73 percent of B2B Videos are Less Than 2 Minutes Long; Only 13 percent Viewed on Mobile Devices

Merijn te Booij of Genesys: AI Will Not Only Allow for More Human Empathy, It Will Create It

CX Expert Adrian Swinscoe: Here’s What Punk Rock Can Teach Us About Customer Experience

John Lawson of Watching Amazon: Amazon is not the Third Superpower in the Tariff War Between the US and China

Michael Wu of PROS – AI Mimics Humans, Automates Decision Making, Can Learn and Improve, But Won’t Take Your Place

Joe Galvin of Vistage: SMBs Satisfied with Digital Transition Miss Out on Potential Big Payoff from Digital Transformation

Brooks Robinson of Springbot: Selling on Amazon Not as Important for Some Retailers as Having Their Own Branded Site

Jason Woolsey of Adobe Commerce Cloud: Making Mobile Shopping More Seamless is a $9 Billion Opportunity

Colin Morris of Adobe: Voice’s Impact on the Customer Journey Is Bigger Than People Think

Chick-fil-A Uses Technology to Give You a Great Chicken Sandwich and a Great Experience

Brian Solis: We’re Making Life Changing Decisions Based on Our Digital Personas And Don’t Even Know It