Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine's annual industry event.

Alan Trefler of Pega – Current Business Climate Makes You Focus on Efficiency, but Not at Cost of Client Engagement

Alan Trefler of Pega says the current business climate makes you focuse on efficiency, but not at the sost of client engagement.

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Jeff Wartgow of Oracle – Not Designing Experiences for Millennials and Gen Z Makes You a Niche Player

Jeff Wartgo of Oracle says not designing experiences for Millennials and Gen Z makes you a niche player in this week's interview.

May 16, 2022

Rich Rao of Meta – Messaging Growing Even More Important to SMBs for Building Relationships With Customers

With more digital platforms, Rich Rao of Meta says messaging growing even more important to SMBs for building relationships with customers.

May 6, 2022

Joe Pine of The Experience Economy – If you Didn’t Create a Memory, it Wasn’t an Economically Distinctive Experience

Joe Pine of The Experience Economy says companies need to create a memory in order to have an economically distinctive experience.

May 3, 2022

Girish Mathrubootham of Freshworks: We didn’t go public for money, we went to be first SaaS IPO from India

Girish Mathrubootham of Freshworks says we didn't go public for the money, we went to be the first SaaS IPO from India in this week's interview.

Apr 26, 2022

Kieran Flanagan of HubSpot – Inspirational Storytelling Key to Marketing Today, Most SaaS Companies aren’t Good at it

Kieran Flanagan of Hubspot says most tech/SaaS companies are good on the educational side, but short on the inspirational side.

Apr 11, 2022

Jeremy Epstein of RDX Works – Imagine $400 Trillion in Value All Transacting on a Decentralized Platform

Jeremy Epstein of RDX Works talks NFTs, crypto, Defi, decentralized platforms, and $400 trillion in transactions in this week's interview.

Apr 4, 2022

Jeff Gomez of Starlight Runner Entertainment: Your Customer’s Money isn’t all you Need From Them to Tell Your Story

Jeff Gomez of Starlight Runner Entertainment says your customer's money isn't all you need from them to tell your story.

Mar 25, 2022

Michael Litt of Vidyard: Asynchronous Video Should be Leveraged for Concise, Impactful Moments in the Sales Process

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Mar 18, 2022

Aaron Levie of Box: Distributed Computing Will Have Huge Impact on how Companies Operate, What Future of Work Looks like

In this week's interview, Aaron Levie of Box talks about the impact of distributed computing and the future of work with Brent.

Mar 7, 2022

Sabrina Atienza of Pega – Voice AI helps customer service agents become knowledge workers and brand ambassadors

Sabrina Atienza of Pega discusses the benefits of using voice AI in customer service.

Feb 13, 2022

john lawson brent leary amazon price increase

Are Amazon Prime Price Increases Justified ? Is TikTok a Threat to Amazon’s Dominance?

Brent Leary and John Lawson discuss the recent Amazon decision to increase the fee for its Prime service and whether TikTok is a threat to Amazon's success..

Feb 6, 2022