According to Fortune Alexander of Pega, 70% of customer service leaders say they're optimizing experiences for Gen Z and millennials.
In this interview, Jon Ferrara of Nimble says only 1% of 225 million global businesses use CRM. Why? You work for the CRM, not other way around.
Colin Fleming of Salesforce says Salesforce+ will make Dreamforce a transformational experience compared to previous years in this interview.
Lori Castillo Martinez of Salesforce says the future of work is opportunity to integrate DEI into core of the business in this week's interview.
Angel Investor and Advisor Larry Augustin says it’s otten easier to build tech, harder to get it in customer hands in this week's interview.
Tara DeZao of Pega says marketing with empathy means earning the right to sell consumers something in this week's interview.
Karena Scoggin of Amazon talks about its Road to Ownership program and the 16-week accelerated training and development it provides.
Alan Trefler of Pega says the current business climate makes you focuse on efficiency, but not at the sost of client engagement.
Jeff Wartgo of Oracle says not designing experiences for Millennials and Gen Z makes you a niche player in this week's interview.
With more digital platforms, Rich Rao of Meta says messaging growing even more important to SMBs for building relationships with customers.
Joe Pine of The Experience Economy says companies need to create a memory in order to have an economically distinctive experience.
Girish Mathrubootham of Freshworks says we didn't go public for the money, we went to be the first SaaS IPO from India in this week's interview.
