Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine’s annual industry event.

Dave Isbitski of Amazon: Voice Tech Knows No Generational Bounds

Dave Istbitski of Amazon discusses how voice technology excites the young and old.

10 Hrs 15 Mins 35 Shares

BizSugar Advisory Board: SMBs Say Sales Challenges Not Solved by Automation

Will small business sales automation solve the sales challenges that these companies face? According to a new survey, the answer is, "No".

May 22, 2020 41 Shares

Rodney Clark of Microsoft: COVID-19 Creates Opportunity to Massively Change Healthcare System

Rodney Clark of Microsoft talks with Brent Leary about the future of healthcare post-pandemic.

May 15, 2020 64 Shares

laurie mccabe business surviving pandemic

Laurie McCabe of SMB Group: Will the 43% of Closed Small Businesses Come Back?

Brent Leary chats with SMB Group's Laurie McCabe to talk about how small businesses are using technology during the pandemic response not just to survive but in some cases, thrive.

May 8, 2020 65 Shares

Meredith Schmidt of Salesforce: Cash, Connectivity and Creativity Help SMBs Survive Crisis

This week, Brent Leary talks with Meredith Schmidt who offers creative insights to help small businesses survive the pandemic.

May 1, 2020 44 Shares

Bank Automation Key to Banks Keeping Up with Huge Number of PPP Submissions

Marc Andrews of Pegasystems: Bank Automation Key to PPP Submissions

Brent Leary chats with Marc Andrews from Pegasystems to discuss the latest with the Paycheck Protection Program (PPP).

Apr 24, 2020 52 Shares

Gary Specter of Adobe: Empathy for Customers is Vital in Post Corona Economy

In response to the ongoing crisis brought on by the Covid-19 pandemic, empathy for customers is becoming more important. Here's why.

Apr 17, 2020 46 Shares

Nellie Akalp of CorpNet: Don’t Wait to Submit Your Application for the Paycheck Protection Program

Nellie Akalp of CorpNet: Paycheck Protection Program Application Process

Those early to submit their Paycheck Protection Program application are beginning to hear back. Here's some advice if you haven't yet applied.

Apr 10, 2020 44 Shares

Victor Sanchez of mashme.io: The Future of Learning and Working From Home is an Immersive Video Collaboration Platform

Victor Sanchez of mashme.io: Immersive Collaboration is Future of Work from Home

This week, Brent tests masheme.io, a video collaboration platform that gives him a look at "The Room of the Future" online.

Apr 3, 2020 48 Shares

John Taschek of Salesforce: Improving Goes Beyond Listening to Usual Suspects

John Taschek came to Salesforce 17 years ago and built what many feel is the model for analyst relations in the CRM industry. Here's how.

Mar 27, 2020 48 Shares

Joe Galvin of Vistage: Business After The Coronavirus Will Be Different

A report from Vistage talks about how businesses are operating during the pandemic, and how this experience may change business after the coronavirus.

Mar 20, 2020 57 Shares

Coronavirus Panel: Opportunity to Show Courage, Leadership and Creativity

CRM Playaz discuss some of the things we’ve seen people and companies in the CRM industry in response to the coronavirus outbreak.

Mar 13, 2020 53 Shares