Lisa Abbott of Genesys discusses the importance of customer service and how important an "omni-channel" customer engagement center is for small businesses.
Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is also a Partner at CRM Essentials and organizer of the Social Business Atlanta conference.
Brent serves on the advisory board of The University of Toronto CRM Center of Excellence, writes the Social CRM column for Inc.com’s technology site, and blogs at Brent’s Social CRM Blog.
Jay Baer discusses the approach small businesses need to take toward customer service. And how can more customer complaints actually be a good thing for your small business?Feb 19, 2016 283 Shares
Monique Johnson, the CEO and founder of Ehm Ooo Media, discusses the importance of live streaming video for small businesses and how they can use the technology to reach a bigger audience.Feb 12, 2016 230 Shares
Timo Rein, the president and co-founder at Pipedrive, discusses results of new data that shows Americans aren't the best sales closers. In fact, we're not even on the podium. Who is and why aren't we?Feb 5, 2016 202 Shares
Adobe Target's Drew Burns discusses the need for small businesses to get very specific data from potential customers to get the right content to them.Jan 29, 2016 249 Shares
Owler's Jim Fowler talks about the past, present, and future of crowd sourcing and technology's impact on it.Jan 22, 2016 355 Shares
Kira Wampler of Lyft discusses how she approaches marketing and her role with the company. Plus, she tells how she tries to communicate with as many people as possible.Jan 15, 2016 570 Shares
Brian Solis, author of "X: The Experience when Business Meets Design" talks with Brent Leary about the value of customer relationships over new products and new services.Jan 8, 2016 482 Shares
Tom Libelt discusses how he's able to publish up to 300 books a month, sell thousands of copies, and just devotes 2-3 hours a week doing so.Dec 11, 2015 250 Shares
Matt Chosid of PriceLocal discusses how his company is turning Amazon searches online into purchases at local brick-and-mortar shops.Dec 4, 2015 192 Shares
Andy MacMillan, the CEO of marketing automation service at Act-On Software, discusses marketing automation, adoption rates, and marketing automation software.Nov 20, 2015 751 Shares
There was a time when an add in your hometown paper, a billboard on a major highway or an add on your local radio station was sufficient to bring customers in the door. Today, channels and segmentation have increased geometrically. This interview looks at how things have changed.Nov 13, 2015 310 Shares