Brent Leary

Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is co-founder of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Brent is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is also the chair of CRM Evolution, CRM Magazine's annual industry event.

Michael Wu of PROS: Even Though We Have Big Data, There’s Never Enough Data

Brent Leary talks to Michael Wu of PROS in this week's interview to discuss the state of AI, data, and how it is helping companies.

Aug 27, 2021

Preston So of Oracle: While things are better for developing voice interfaces, there’s still a way to go for those using them

Brent Leary chats with author Preston so for his latest one-on-one interview.

Aug 20, 2021

Colin Fleming of Salesforce: Dreamforce is our Hamilton, Salesforce+ is our Disney+

Colin Fleming of Salesforce talks about Salesforce+ and its streaming service in this week's interview with Brent Leary.

Aug 13, 2021

Jeb the Boxsmith: Doing Something I Love Led to 60,000 Followers on TikTok in Just Over Two Months

Brent Leary chats with Jeb the Boxsmith about his rapid rise to fame on TikTok.

Aug 6, 2021

Daddy-O of Stetsasonic: Even After Almost 40 Years I’m as Good a Rapper Now as I’ve Ever Been

Daddy-O from Stetsasonic tells Brent Leary he feels he's still on top of his game and how he's defining success today.

Jul 30, 2021

Craig Cuffie of Salesforce: A Year Later Empathy Continues to Turn Action into a Movement

Craig Cuffie of Salesforce chats with Brent Leary for his latest one-on-one interview on the topic of empathy and turning action into a movement.

Jul 23, 2021

Carolyne Truelove of Fanatics: Success in Customer Experience is Directly connected to success in Employee Experience

Carolyne Truelove from Fanatics sits down for a chat with Brent Leary to discuss success in customer service.

Jul 10, 2021

Raju Vegesna of Zoho: Transforming from a Tech Company into an Ad Company Puts Strain on Hard-earned Customer Trust

Raju Vegesna of Zoho talks to Brent Leary about privacy and customer trust as search engines shift in this week's interview.

Jul 2, 2021

Cynthia Hester of Google Cloud and Kalina Bryant of Asana: Customer Advocacy is more important to Customer Experience than Ever Before

Brent Leary discusses customer advocacy with Kalina Bryant and Cynthia Hester.

Jun 4, 2021

Alan Trefler of Pega: First Customers in 1984 Still with Us Today Thanks to Lessons Learned Working in the Family Business

Alan Trefler of Pega sits down with Brent Leary and Paul Greenberg to talk about lessons he learned working in a family business.

Apr 23, 2021

Silicon Valley Investor Keith Teare: Attention, as a price, depends on how valuable you are to the people wanting it

Brent Leary chats Silicon Valley Investor Keith Teare to discuss the growth of remote conversations driven by the pandemic.

Feb 5, 2021

Dharmesh Shah of HubSpot: I Promised My Wife I Wasn’t Doing Another Startup After Selling My First One, Then I Met Brian

Brent Leary chats with Dharmesh Shah of HubSpot for the latest in his one-on-one interview series.

Dec 11, 2020