A business's front line management may be one of the most important positions. It's the public face of the company dealing with customers and employees. This book covers the role of good front line management.
Charles Franklin is a Book Reviewer for Small Business Trends. He has a background as a professional reviewer, and is also a content provider and customer relations professional. Charles loves books! Books have helped him from the age of 5 all the way to now. He has used books to escape, to build new careers, to deepen his faith, to laugh, and to get healthy. In addition to that, Charles worked for 5 years in libraries and stalked libraries for more years than he can count. On top of that, books actually are his job now. When he moved to the Atlanta area, he started freelancing and was offered a small book marketing gig that turned into a 3-year freelancing career. He was already a supporter of indie authors and this allowed him to delve even further into the whole eBook and publishing industry. In short, Charles love books. He's surrounded by books, so it was only natural that he review them. Officially, he is a professional copywriter, content provider, and customer relations professional dedicated to providing inexpensive and effective solutions that bridge the connection between customers and individuals (businesses, too) through communication, technology, and "service-focused" experiences that surpass expectations.