The book Connect tackles the task of creating customer experiences by exploring how customer experience can be best managed.
Pierre DeBois - Associate Book Editor
Pierre Debois is Associate Book Editor for Small Business Trends. He is the founder of Zimana, a small business analytics consultancy that reviews data from Web analytics and social media dashboard solutions for profitability improvements in marketing, Web development, and business operations.
Zimana has provided services for small and medium businesses from many industries. Zimana has also provided analytic workshops for groups such as Blue1647, a business incubator in the Pilsen neighborhood of Chicago and for the Treasurer’s Office of the City of Chicago as part of the 2014 Small Business Expo.
Since its establishment in Brooklyn in 2009, Zimana has gained a solid recognition for the information it carries on its social media properties. Zimana’s blog is an AllTop web analytics blog. The Zimana Twiiter account @ZimanaAnalytics was named among the top 100 Twitter accounts for big data by Big Data Republic / PeerIndex #BigData100 in 2013 and by CEOWorld Magazine in 2014.
Small Business Trends also named the Zimana Analytics Facebook page among the top small businesses pages to follow.
Pierre has also established himself as an analytics and business intelligence writer. He has contributed web analytics articles for AllBusiness, CMSWire, All Analytics, Solution Providers For Retail, Pitney Bowes Smart Essentials and Succeed As Your Own Boss.
Pierre is co-author of the book The Entrepreneur Within, Volume 3. Pierre has been a technical editor for two books by Pearson/Que Publications and an advisor on analytics content for two additional books, The Facebook Guide to Small Business Marketing by Ramon Ray and God, Technology and Us by Marcus Hammonds.
Pierre holds a mechanical engineering degree from Prairie View A&M and an MBA from Georgia Tech. His background in business and engineering experience include Ford Motor Co. and Lesco, a minority-owed government logistics contractor.
He is a native of Gary, Indiana, serving the Chicago area and beyond, as they say, on the interwebs.
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