The Secret Behind Great Customer Service: One Thing You Must Do
A new survey of retail customers has revealed the importance of customer response time. How can you speed up your response time? The answer after the jump.
A new survey of retail customers has revealed the importance of customer response time. How can you speed up your response time? The answer after the jump.
Dec 18, 2017Why do free samples work so well, and how can you use free samples to sell more stuff at your retail store? Here?s what you should know.
Sep 26, 2017How do you prevent good employees from leaving? A new study points to the things employees want most from your small business.
Apr 4, 2017Have your store positions become a revolving door of people? Here are ways to reduce employee turnover and achieve some stability.
Mar 28, 2017These 6 key features of effective loyalty programs can actually help you get customers to come back and buy something again.
Mar 21, 2017A recent Gallup poll find found that work friendships benefit not only individual employees, but also the company they work for.
Mar 14, 2017You?ve got an angry customer in your store and they?re making other customers uncomfortable. What can you do to keep things from spiraling out of control?
Nov 30, 2016If you're not catering to Baby Boomers, you may be missing out on a very loyal customer base.
Nov 24, 2016At some point, you're going to encounter a Millennial that's right for an open position at your company.
Aug 16, 2016A shopping trip to the mall -- yes, they still happen -- often start with a purpose. So, how do you get people shopping at malls to visit your store?
Aug 8, 2016Depending upon the niche of your small business, there are likely people or brands to which everyone else looks to for advice. Here are several ways to use that type of influencer to help your business.
Dec 28, 2015
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