Ignore Your Customers (And They’ll Go Away): A Customer Service Playbook
This book shows how NOT to let your customers go away -- and how to attract more through great customer service. Practical tips, techniques to follow.
This book shows how NOT to let your customers go away -- and how to attract more through great customer service. Practical tips, techniques to follow.
Jan 19, 2020Experience My Brand provides leaders and managers with an improved method for tying customer service efforts to business goals.
Nov 12, 2017Customer LLC urges small businesses to stop chasing likes and retweets by offering suggestions for marketing strategies that go beyond a momentary click.
Jul 14, 2017What transforms a hotel from a temporary location away from home into a five-star experience? This book claims it's having the heart of hospitality.
Mar 4, 2017Businesses now know more about their customers but are they missing something deeper? The author of The Customer Experience Book believes that we are.
Jan 29, 2017The Relationship Engine helps leaders understand the impact of not taking the "human" part of the business equation into account.
Jan 21, 2017The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies.
Dec 11, 2016Two new Instagram features for November 2016 borrow functionality from other social platforms: live video and disappearing photos and videos.
Nov 30, 2016Matchmakers looks at some disrupting multi-sided platforms that are bucking all conventional business trends.
Jun 12, 2016Beyond Advertising takes a look at what the industry may look like in the future and how a business can take use that information today.
May 22, 2016Instead of chasing after new customers, small businesses need to focus on the ones they already have. Keeping these customers is important. But so is finding ways to get these customers to refer you to their friends and colleagues.
May 15, 2016