Customer Service Books


“Customer Innovation” Introduces a New Strategy for Business Growth

When you create a product or service or tweak one that already exists, never forget. Your success will depend on how well you anticipate the needs of both existing and potential customers in your market. "Customer Innovation" by Marion Debruyne gives insight on how to do this the right way to maximize your business growth



“Chief Customer Officer 2.0” Reveals Competencies Small Biz Owners Need

If you think your small business has nothing in common with Microsoft, AllState and Mazda, think again. What these brands all have in common with your business is the need to be absolutely brilliant at customer service. In her latest book, "Chief Customer Officer 2.0: How to Build Your Customer Driven Growth Engine,” experienced customer service officer Jeanne Bliss shows you how.