eBay Introduces AI-powered Listing Tool for Small Business Sellers

eBay has unveiled a new AI-driven listing tool that simplifies and expedites the process of putting up items for sale. The innovation promises to make listing faster, more straightforward, and more accurate, leveraging state-of-the-art technology.

The tool, colloquially termed the “magical listing tool,” employs artificial intelligence to extract and generate information from images uploaded by sellers. In a nutshell, a seller can take or upload an image of the item they intend to sell, and the AI technology will then craft titles with detailed descriptions and even provide specifics like product release dates, categories, and suggested listing prices and shipping costs.

eBay’s initial foray into using AI for listings allowed sellers to input a title and category, after which the AI would generate the rest of the description. This initial offering received overwhelming approval, with 95% of sellers who tried the feature opting to use the AI-generated descriptions, some with minor tweaks. Such AI-driven solutions address a common challenge faced by new sellers – the “cold start” problem, wherein they grapple with the information needed to create a competitive listing.

An illustration of its effectiveness is in the realm of trading cards. Identifying specific cards from the countless available can be daunting. Potential buyers seek extensive details before finalizing a purchase – from the card’s manufacturer, set, league, team, and number to other specifics. eBay’s AI tool aims to streamline this, giving sellers an efficient way to provide all the necessary information from just an image.

The tool’s capabilities don’t end at descriptions. eBay also introduced an enhanced background removal tool, ensuring product images are clear and compelling, a feature many sellers find crucial for boosting sales. Initial testing indicates that clearer product images significantly boost conversion rates.

While the magic of AI in listing is currently available on the eBay app for iOS, it’s part of a broader plan to make buying and selling on eBay more intuitive. With the integration of advanced AI technologies such as generative AI and computer vision, eBay collaborates with Azure’s OpenAI to create a seamless marketplace experience.

This innovation is a game-changer for small business owners, especially those new to online platforms. With a more streamlined listing process, they can focus on product quality, customer service, and other critical aspects of their business. Moreover, with AI ensuring detailed and accurate product descriptions, potential disputes and returns can decrease, fostering trust among buyers.

eBay’s move also highlights a growing trend in the e-commerce sector: the integration of AI to simplify processes while enhancing user experience. As AI continues to evolve, it is anticipated that such tools will become the norm, further blurring the lines between tech and commerce.

The full release of this tool to the public is expected in the upcoming months, promising a more ‘magical’ selling and buying experience on eBay.

Image: Depositphotos

Joshua Sophy Joshua Sophy is the Editor for Small Business Trends and has been a member of the team for 16 years. A professional journalist with 20 years of experience in traditional media and online media, he attended Waynesburg University and is a member of the Society of Professional Journalists. He has held roles of reporter, editor and publisher, having founded his own local newspaper, the Pottsville Free Press.