Xerox Acquires Document Systems with Focus on Small Business


Xerox, integrated business solution providers, has acquired a document management expertise firm. The acquisition is designed to help Xerox increase their presence in the U.S. small to medium-sized business market.

Xerox Focus on Small Businesses

Document Systems have been a leading document solutions provider in Southern California but will now merge with the Western region of Xerox Business Solutions.  The acquisition by Xerox is part of a wider strategic focus on small businesses.

The Covid-19 pandemic has forced many small businesses to rethink how they were conducting business and prepare themselves for a more resilient future. Increasing tech budgets and digitalization are among the leading reorganization strategies for small businesses.

Offering Small Business Support to be More Resilient

In acquiring Document Systems, Xerox will have the expertise to support small businesses in their quest to prepare for a more resilient future, through collaboration, communication, remote IT support, security and automation.

Xerox also purchased Groupe CT last month, as well as Digitex last year, with the intent to expand into the eastern and western Canadian markets. These acquisitions, along with Document Systems, have greatly improved the portfolio of workplace solutions that can benefit small businesses.

The EVP, Chief Commercial, SMB and Channels Officer at Xerox, Joanne Collins Smee, said of the reasons for the recent acquisitions: “We’re focused on strengthening our U.S. small and midsize business market reach through the combined power of our portfolio of workplace solutions for SMBs and well-established local technology providers.”

Collins Smee also highlighted exactly what Document Systems bring to the table, saying: “As part of Xerox Business Solutions, Document Systems’ document management expertise will help us elevate the customer experience, improve productivity and power growth for SMBs.”

Small Businesses Forced to Innovative

While no terms of the transaction have been disclosed, a big part of Xerox’s decision to purchase Document Systems comes down to the many varied changes that have been forced upon small businesses during the pandemic. Businesses have been forced to innovate new ways of conducting business as well as ensuring they have an enduring resiliency for the future.

According to Xerox’s State and Fate of Small and Medium Business survey, many small businesses survived the pandemic by turning to automation and digitization. They also used the opportunity to improve security to emerge stronger after the pandemic restrictions are lifted. The survey revealed that 85% of the SMB owners questioned had become much more reliant on the latest communication technologies and remote IT support, as well as security hardware and software.

Xerox saw that across the board among small businesses, tech budgets were increasing and that digital transformation plans were being fast-tracked. With much of the SMB market believing digitization to be critical to their survival, Xerox expanded their own operations by purchasing Document Systems to cater directly to this need.

Adding More Depth to the Xerox Talent Pool

The acquisition will add even more depth to the Xerox talent pool, with the corporation already boasting many scientists and engineers devising disruptive technologies in digital transformation.

Xerox is also developing workplace solutions using augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

Image: xerox


Gabrielle Pickard-Whitehead Gabrielle Pickard-Whitehead is a staff writer for Small Business Trends and has been a member of the team for 7 years. She is based in the United Kingdom and since 2006, Gabrielle has been writing articles, blogs and news pieces for a diverse range of publications and sites. You can read "Gabrielle’s blog here.".

5 Reactions
  1. Smart acquisition by Xerox. Being able to add this level of skill and expertise through your own hiring and development would take years to replicate.

  2. Yes, Xerox is very helpful for small businesses.

  3. Thank you for this Great and informative site!

  4. Awesome post, thanks for starting the thread that leads to great information!

  5. “The Covid-19 pandemic has forced many small businesses to rethink how they were conducting business and prepare themselves for a more resilient future”

    That’s absolutely true. And I think digitalization is the key to a more resilient future. No matter what’s coming next (Hopefully not another pandemic, but you never know), those businesses who act digital, flexible, remote and online will win.