Rieva Lesonsky Rieva Lesonsky is a Columnist for Small Business Trends covering employment, retail trends and women in business. She is CEO of GrowBiz Media, a media company that helps entrepreneurs start and grow their businesses. Visit her blog, SmallBizDaily, to get the scoop on business trends and free TrendCast reports.

6 Reactions
  1. Thanks for sharing the Well known VoIP service providing website for customer service.

    Good Source for Businesses.

  2. The time of the holidays is a very busy season. At this time, customer service representatives need to be trained not only in addressing customer concerns but also in dealing with the long list of irate customers. It is true that they should be trained prior to the event. You made some really great tips in here. I just hope businesses use this to get ready for the holidays.

  3. This is also a really good time to get customer feedback — and commit to using it in 2014!

  4. Since the holidays are fast approaching, it is important to provide great customer service. Allowing customers to answer their own questions by automating tier one FAQs will increase customer satisfaction and decrease support costs.