The Best Marketing Channels to Use to Reach Customers

Choosing the right marketing channels is a game-changer for small businesses. The digital shift in business means you need to be smart about where you put your marketing efforts. We’re here to guide you through the top channels that connect you with your audience and give your business the boost it needs in this digital age. Let’s explore these powerful tools that can set your business apart.

What are Marketing Channels?

Marketing channels are the routes businesses use to communicate with and deliver their products or services to their audience. They play a pivotal role in connecting businesses with their target customers, spreading brand awareness, and driving sales. The effectiveness of these channels determines how well a business can reach and engage with its audience, making the right choice of marketing channels critical for any business strategy.

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The Evolution of Marketing Channels

The journey of marketing channels has been remarkable, beginning with traditional print and broadcast media, evolving through the advent of the internet, and expanding into the realm of social media and mobile technology. Each stage brought new ways for businesses to reach customers, from the broad, one-size-fits-all approach of early advertising to today’s targeted, interactive digital campaigns. These developments have not only changed the tools and tactics but also the very way consumers interact with brands.

Types of Marketing Channels

Digital marketing channels, like social media, websites, and email, offer instant, interactive communication and detailed analytics, making them ideal for personalized and cost-effective marketing strategies. Traditional channels, such as television, radio, and print, provide broad reach and high-impact visibility but lack the immediacy and precise targeting capabilities of digital tools. While digital channels allow for quick adaptation and real-time engagement, traditional channels are more static but can significantly bolster brand recognition and reach.

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Traditional Marketing Channels

Taking a closer look at traditional marketing channels, we find a rich history of tried-and-true methods. These channels, from billboards to print ads, might seem overshadowed in our digital world, but they continue to be integral to a well-rounded marketing approach. Here’s a list of classic channels that have stood the test of time and continue to play a key role in business marketing strategies.

  • Television Advertising
  • Radio Advertising
  • Print Advertising (Newspapers, Magazines)
  • Direct Mail (Brochures, Postcards, Newsletters): For businesses considering direct mail strategies, exploring coupon marketing tips can provide innovative ideas to make direct mail campaigns more appealing and effective.
  • Outdoor Advertising (Billboards, Posters)
  • Telemarketing
  • Trade Shows and Exhibitions: Participating in trade shows and exhibitions can be enhanced by creating a successful tradeshow exhibit, which can significantly increase visibility and lead generation for small businesses.
  • Sponsorship Marketing
  • Guerilla Marketing
  • Word-of-Mouth Marketing
  • Networking (Business events, Conferences): Implementing the commandments of business networking can greatly enhance the effectiveness of networking efforts at business events and conferences, leading to stronger professional relationships and potential partnerships.
  • Point-of-Purchase (POP) Displays
  • Flyers and Handbills
  • Cold Calls
  • Catalog Marketing
  • Referral Programs
  • Packaging Design
  • Merchandising
  • Public Relations (PR)
  • Speaking Engagements
  • Product Demonstrations and Sampling
  • Workshops and Classes
  • Employee Training and Advocacy
  • Charity and Community Involvement
  • Vehicle Wraps and Mobile Advertising

Selecting the right marketing channel depends on your business goals, target audience, budget, and the kind of relationship you want to build with your customers.

Marketing ChannelDescriptionWhen to UseConsiderations
Social MediaPlatforms like Facebook, Instagram, Twitter.Building brand awareness and engagement.Choose platforms where your target audience is most active.
Email MarketingSending newsletters, promotions, or personalized messages.For direct communication with your customer base.Build a quality email list and create engaging content.
SEO (Search Engine Optimization)Optimizing your website to rank higher on search engines.Driving organic traffic to your website.Requires time and expertise to see results.
Content MarketingBlogs, videos, infographics, etc.Establishing your brand as a thought leader.Content should be valuable and relevant to your audience.
PPC AdvertisingPay-per-click ads on search engines and social media.Quick visibility and targeted traffic.Requires a budget and understanding of ad platforms.
Influencer MarketingCollaborating with influencers to promote your brand.Reaching a new audience in a relatable way.Find influencers whose followers match your target demographic.
Affiliate MarketingPartnerships where affiliates earn commission for promoting you.Cost-effective way to broaden reach.Best for products/services with a broad appeal.
Traditional AdvertisingPrint, radio, TV, or outdoor advertising.Local brand awareness in specific geographical areas.Can be costly and less targeted than digital channels.
Trade Shows and EventsParticipating in industry events.Direct engagement with potential customers.Consider the cost and manpower required for preparation and attendance.
Referral MarketingEncouraging word-of-mouth and customer referrals.Leveraging existing customers to gain new ones.Implement a referral program with incentives for customers.

The Dominance of Online Marketing Channels

The digital revolution has catapulted online marketing channels to the forefront of the business world. This shift is driven by the widespread use of the internet and smartphones, changing how people consume information and shop. Businesses have recognized this change, turning to online channels for their vast reach, flexibility, and ability to engage with audiences in real-time. This transformation has reshaped marketing strategies, making digital channels not just an option but a necessity for modern businesses.

Online marketing channels have made it essential for small businesses to stay updated with the latest digital marketing trends and skills. Utilizing free online courses for digital marketing can be an excellent way for small business owners and their teams to enhance their digital marketing expertise without a significant investment.

The Benefits of Digital Marketing Channels for Small Businesses

Digital marketing channels offer small businesses a world of advantages. They are cost-effective, allowing for targeted campaigns that don’t require large advertising budgets. These channels offer an unprecedented reach, connecting businesses with a global audience. Analytics play a crucial role, providing insights into customer behaviors and campaign effectiveness.

Developing a small business digital marketing strategy is key for integrating digital channels effectively. This strategy should align with the business’s goals and audience preferences. Additionally, digital channels enable personalization, allowing businesses to tailor their messages to specific audience segments, increasing engagement and customer loyalty.

In addition to digital strategies, incorporating offline marketing ideas can provide a balanced marketing approach. These ideas can complement online efforts and help reach a broader audience, particularly in local or specific demographic segments.

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The Top Digital Marketing Channels

Let’s dive in and explore the best digital marketing channels that are revolutionizing the way businesses connect with and engage their audiences in the digital age.

Search Engine Optimization (SEO)

SEO enhances a website’s visibility in search engine results, making it more likely for potential customers to find a business. It involves optimizing website content and structure to rank higher for relevant keywords. This organic approach is cost-effective and can yield long-term benefits for small businesses. 

For comprehensive SEO and digital marketing tips, small businesses can explore various strategies to enhance their online presence and attract a targeted audience.

Social Media Marketing (Facebook, Twitter, Instagram, etc.)

Social media marketing leverages platforms like Facebook, Twitter, and Instagram to build brand awareness and customer relationships. These platforms allow targeted advertising, real-time engagement, and content sharing, which are vital for small businesses to reach specific audiences and foster community engagement.

For those looking to deepen their understanding and skills in social media marketing, exploring social media marketing courses can provide valuable insights and techniques to leverage these platforms effectively. Learning how to create a Facebook business page is an essential step to maximize social media marketing. This can serve as a cornerstone of your social media strategy, offering a platform to engage with customers and promote your brand.

For businesses looking to harness the power of Twitter, understanding that Twitter followers are likely to buy can guide the development of targeted marketing campaigns on this platform.

Email Marketing and Automation

Email marketing and automation involve sending targeted, personalized messages to a list of subscribers. It’s an effective way to nurture leads, promote products, and provide valuable content. Email marketing, when combined with insights from tracking your digital marketing campaign, can provide valuable data to refine and optimize email strategies for better engagement and conversion rates.

Automation tools can schedule and segment emails, making this a time-efficient channel with high potential returns for small businesses. Understanding the benefits of email marketing can help small businesses effectively use this channel to nurture leads, promote products, and build customer relationships.

Pay-Per-Click (PPC) Advertising

PPC advertising allows businesses to place ads on search engines and websites, paying only when the ad is clicked. This model is ideal for driving targeted traffic and immediate results. It’s highly measurable and adjustable, making it a flexible option for small businesses with varying budgets.

marketing channels

Display Advertising

Display advertising uses visual ads (banners, images, videos) on websites or social media. These ads can be highly targeted and are effective for building brand awareness and retargeting past visitors. While it’s more about visibility than immediate conversions, it’s a valuable tool for small businesses to increase their online presence.

Content Marketing

Content marketing focuses on creating and sharing valuable content to attract and engage a specific audience. It can include blogs, articles, infographics, and more. Employing tools for creating infographics can enhance content marketing efforts, making information more engaging and shareable for the audience. This approach helps small businesses establish authority, improve SEO, and build trust with their audience, leading to increased customer loyalty and brand awareness.

Affiliate Marketing

Affiliate marketing involves partnering with individuals or companies to promote your products or services in exchange for a commission. It’s cost-effective for small businesses as they pay only for successful conversions. This channel can extend market reach and is particularly effective when partners have a strong connection with their audience.

Influencer Marketing

Influencer marketing uses the credibility and reach of social media influencers to promote products. It’s effective for small businesses due to influencers’ ability to reach and engage specific audiences. This personal endorsement can quickly build brand trust and boost visibility among potential customers.

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Video Marketing (YouTube, Vimeo, etc.)

Video marketing, through platforms like YouTube and Vimeo, offers a dynamic way to engage audiences with visual storytelling. It’s beneficial for small businesses due to its high engagement rates, potential for virality, and effectiveness in demonstrating products or services, ultimately enhancing brand presence and customer connection.


Podcasting allows businesses to reach audiences through audio content. It’s a growing medium ideal for building a personal connection with listeners. Small businesses can use podcasts for storytelling, sharing expertise, or discussing industry trends, which helps in building brand personality and engaging with a dedicated audience base.


Webinars offer a platform for interactive online presentations or seminars. They are effective for small businesses as educational tools, for product demonstrations, or for thought leadership. Webinars can generate leads, build brand authority, and provide a platform for direct engagement with a targeted audience.

SMS Marketing

SMS marketing involves sending promotional text messages directly to customers’ mobile phones. It’s immediate and has high open rates, making it effective for time-sensitive offers and alerts. For small businesses, this channel can boost customer engagement and drive traffic, especially for local promotions.

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Mobile Apps and Mobile Marketing

Mobile apps and marketing target users on mobile devices. Apps can enhance customer experience, provide personalized engagement, and foster loyalty. Mobile marketing, through ads on apps or mobile-optimized websites, allows small businesses to reach customers on the go, with tailored messages based on location and usage patterns.


Retargeting or remarketing involves showing ads to people who have previously interacted with your website or app. It’s effective for small businesses in converting interested visitors into customers by reminding them of the products they viewed. This digital marketing strategy increases brand recall and conversion rates.

Native Advertising

Native advertising blends with the platform’s content, making it less intrusive. These ads match the look, feel, and function of the media format where they appear. For small businesses, native advertising can be a subtle yet effective way to reach audiences without disrupting their experience, leading to higher engagement rates.

Digital Radio Advertising (Spotify, Pandora)

Digital radio advertising on platforms like Spotify and Pandora allows businesses to reach audiences through audio ads. These platforms offer targeted advertising based on listeners’ music preferences and demographics. Small businesses benefit from this targeted reach, connecting with potential customers in a personal and engaging audio format.

Voice Search Optimization

Voice search optimization ensures a business’s online content is compatible with voice search queries. As voice-activated devices become more popular, this channel helps small businesses improve their visibility in voice search results, catering to a growing number of users who prefer speaking over typing for searches.

Chatbots and Messenger Marketing

Chatbots and messenger marketing involve using automated tools on platforms like Facebook Messenger. These bots provide instant customer service and personalized marketing messages. For small businesses, they offer an efficient, scalable way to engage customers, answer queries, and even facilitate sales, enhancing the customer experience.

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Interactive Content (Quizzes, Polls)

Interactive content like quizzes and polls engages users more deeply than passive content. This form of marketing is effective for small businesses as it increases user engagement, collects valuable data, and boosts social sharing. Interactive content can also be fun and informative, helping to strengthen brand identity.

Virtual and Augmented Reality Marketing

Virtual and Augmented Reality (VR/AR) marketing creates immersive experiences for customers. This innovative channel can showcase products in a unique, interactive way, offering a ‘try before you buy’ experience. For small businesses, VR/AR can differentiate their brand and provide memorable, engaging experiences for their customers.

Digital Out-of-Home (DOOH) Advertising

Digital Out-of-Home (DOOH) advertising uses digital media for marketing outside the home, like digital billboards and signs. It combines the broad reach of traditional out-of-home advertising with digital’s flexibility and targeting. Small businesses can benefit from its dynamic content changes and specific audience targeting capabilities.

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Online PR

Online PR encompasses managing a business’s online reputation and public relations through digital media and platforms. It includes activities like handling social media interactions, online press releases, and influencer relations. Effective online PR can significantly boost a small business’s visibility and credibility on digital platforms.

Loyalty Programs and Customer Rewards

Loyalty programs and customer rewards incentivize repeat business by offering benefits for ongoing engagement or purchases. They are powerful tools for small businesses to increase customer retention, encourage repeat purchases, and gather valuable customer data. Personalized rewards can also enhance customer relationships and brand loyalty.

E-commerce Platforms (Amazon, eBay, etc.)

E-commerce platforms like Amazon and eBay provide businesses with a digital space to sell products. These platforms offer vast customer reach, ease of use, and integrated services like payment processing and logistics. For small businesses, they offer a low-barrier entry into online retail, expanding their market reach.

Online Marketplaces

Online marketplaces connect buyers and sellers in a digital environment, offering a variety of products from different sellers. Platforms like Etsy or Alibaba cater to specific niches or markets. Small businesses benefit from the exposure and customer base of these marketplaces, which can drive sales and expand their customer reach.

Guerilla Marketing

Guerilla marketing involves unconventional, low-cost tactics that aim for maximum impact. For small businesses, this creative approach can generate significant buzz and brand recognition without a hefty advertising budget, making it ideal for standing out in a crowded market.

Viral Marketing

Viral marketing focuses on creating content that is highly shareable and can spread quickly online. This strategy benefits small businesses by potentially reaching a large audience rapidly, increasing brand visibility and engagement at a relatively low cost.

marketing channels

Experiential Marketing

Experiential marketing creates immersive brand experiences for customers. It’s effective for small businesses as it builds deeper emotional connections with the audience through memorable, hands-on interactions, fostering brand loyalty and word-of-mouth marketing.


Gamification involves incorporating game-like elements into marketing activities. For small businesses, this can increase engagement and customer participation, making interactions with the brand fun and memorable, which can lead to increased brand loyalty and customer retention.

User-Generated Content

User-generated content (UGC) encourages customers to create and share their own content about a brand. It’s valuable for small businesses as it builds community, enhances authenticity, and provides relatable content, often leading to increased trust and engagement among potential customers.

Brand Partnerships and Collaborations

Brand partnerships and collaborations involve working with other businesses to co-create or promote products. This strategy expands the reach and credibility of small businesses by tapping into the partner brand’s audience and resources, fostering mutual growth and visibility.

Product Placement in Movies and TV Shows

Product placement in movies and TV shows subtly integrates products into entertainment content. For small businesses, this can increase brand awareness and association with popular culture, reaching a wide audience in a non-intrusive way.

Community Building and Engagement

Community building and engagement focus on creating and nurturing a dedicated group around a brand. Small businesses benefit by fostering loyalty, receiving direct customer feedback, and building a network of advocates, enhancing long-term customer relationships and trust.

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Pop-up Shops and Temporary Installations

Pop-up shops and temporary installations offer a physical presence for a limited time, creating an exclusive and immersive experience. This strategy can generate buzz, provide direct customer interaction, and test new markets or products, making it a flexible and impactful tool for small businesses.

Augmented Reality (AR) Experiences

Augmented Reality (AR) experiences involve overlaying digital information onto the real world, creating an interactive experience. This innovative channel can captivate customers by offering unique, engaging ways to explore products or services. Small businesses can benefit from AR by providing memorable, cutting-edge experiences that enhance brand perception and engagement.

Blending Traditional and Digital Marketing Channels for Maximum Impact

Combining traditional and digital marketing channels can create a powerful synergy for small businesses. This multi-channel approach maximizes reach and impact. While digital channels offer precision and interaction, traditional methods bring broad visibility and trustworthiness. Together, they can reinforce messages across different platforms, ensuring a consistent and comprehensive marketing strategy. This blend caters to diverse audience preferences and behaviors, making marketing efforts more effective.

Using Integrated Marketing Campaigns

Integrated marketing campaigns that leverage both traditional and digital channels can be highly effective. For instance, a campaign might use TV ads to build brand awareness and complement them with social media campaigns to engage the audience. Another example is combining direct mail with email marketing, using each to reinforce the other, thus creating a cohesive and multi-faceted campaign that reaches customers at multiple touchpoints.

Finding the Right Mix of Free and Paid Marketing Channels for Your Business

Finding the right mix of free and paid marketing channels requires understanding your target audience and business objectives. Start by identifying where your audience spends their time, be it on social media, reading newspapers, or watching TV. Then, align your marketing channels with your goals, whether it’s building brand awareness, generating leads, or driving sales. Mix free channels like social media or content marketing with paid options like online ads or print advertising for a balanced approach.

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FAQs: Marketing Channels

What are the top digital marketing channels for e-commerce?

For e-commerce, the top digital marketing channels include social media advertising, especially on platforms like Instagram and Facebook, search engine optimization (SEO), email marketing, and pay-per-click advertising (PPC) on search engines. These channels drive traffic, enhance visibility, and directly influence online sales.

Which social media platforms are best for B2B marketing?

For B2B marketing, LinkedIn stands out as the most effective platform due to its professional network. Twitter and Facebook are also valuable for establishing a brand presence and engaging with other businesses. These platforms facilitate networking, thought leadership, and targeted advertising to professional audiences.

How can the success of a digital marketing channel be measured?

The success of a digital marketing channel can be measured using metrics like website traffic, conversion rates, engagement rates (likes, comments, shares), click-through rates (CTR), and return on investment (ROI). Analytics tools track these metrics, providing insights into the effectiveness of the channel and guiding future marketing strategies.

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Kevin Ocasio Kevin Ocasio is a staff writer for Small Business Trends and has been with the team for 2 years. He holds certifications in SEO, digital marketing, and content marketing. Kevin is also certified in Information Technology Technical Support Fundamentals.