Newsletter | April 27, 2016

Small Business Trends Newsletter
How to Hire for Customer Support

When you have just under two hours to determine if the person sitting opposite you is the right fit for your company or not, every question matters.

While this can be quite difficult even for roles with skills that can be determined right off like coding or writing, the complexity increases exponentially when soft skills come into the picture. Imagine trying to figure out if the candidate has qualities like empathy, attributes that usually take people days, months, years to figure out, on a time constraint.

We’ve accrued so much free advice on how to hire for customer support that we decided to put it together in one place and share the love.

2016 Small Business Book Awards - Nominations Opened March 2!
Apr 27 - Online
Calling all Business Book Authors, Promoters, Publishers and Readers - we’ve opened up the nominations for the 2016 Small Business Book Awards! NOMINATE your favorite business books published in 2015 by April 27th today.
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Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!
Spotlight: PeeqSee Offers an Interactive Social App
PeeqSee is a social media app that allows people to post images and add interactive features to make them fun. Can be used on mobile or desktop.

Get Inspired by other Spotlights!
"The Digital Transformation Playbook:" Fast, Furious Innovation
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Check out more books!
Winter 2015 - Business Planning
This Winter 2015 edition of the digital Small Business Trends Magazine focuses on Business Planning. Click the image to the left to read online. Or, SUBSCRIBE HERE to download, save or print the magazine.

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