Newsletter | November 3, 2020

Small Business Trends Newsletter
ProTips: 5 Ways to Scale Customer Support Without Breaking the Bank

Customer support directly impacts customer loyalty, revenue churn, and customer lifetime value (CLV). As businesses grow, scaling customer support is important to deliver the same level of customer experience. But how does a company scale-up support without breaking the bank? Just increasing the team size by hiring more agents isn’t enough, as there are many other factors at play. Here are five things to keep in mind while scaling support. Read More >>

Establishing Your Brand Story and Voice Webinar
Nov 03 - Online
Learn how to find, incorporate, and use your brand's voice throughout your website to increase website traffic, improve customer engagement, and drive brand loyalty. See how to write an awesome About Us page and use keywords for SEO. Learn More >>

Webinar: Elements of Design and How to Talk with a Designer
Nov 10 - Online
Join to gain a basic understanding of visual hierarchy, how to use a grid, and how to effectively communicate with a designer. This webinar is a great resource whether you're making your own website, hiring a web designer, or using a drag-and-drop website builder. Learn More >>

Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!
Recover Health: Managing Home Health Care from Afar During Covid-19
Discover how Zoho helped Recover Health manage a business from afar with the flexibility to support more work from home and less travel between branches. Read More >>

Get Inspired by other Spotlights!
Never Wonder What to Do Next in Your Business Again
If there’s one word that describes the daily life of a small business owner it’s “overwhelm”. Read Fix This Next book to Make the vital change you need. Read More >>

Check out more books!

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