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The Rising Tide of Customer Defection

In a recent guest column, best-selling business author Laurence Haughton says "right now somewhere between 32 and 94 per cent of all customers are thinking about ditching their current supplier for the competition." Read what's behind this disturbing statistic.

Most Popular Articles

Check out these popular articles on Small Business Trends:

Catering to the New Side Business Market - "What's real are the millions of side-businesses out there. Independent freelancers, people who work for their employer during the day and then run their own side business at night, passionate hobbyists that generate some income (and even those that don't)." That's a quote from an intriguing discussion going on in the blogs about the trend of side businesses -- don't miss this one!

How to Build a Small Business That Lasts - Read about and listen to the podcast of our interview with self-made entrepreneur Gary Harpst. He sold his last business to Microsoft / Great Plains. Now he has developed Six Disciplines, a way to help small businesses run their operations successfully. Six Disciplines is like nothing you've seen before.

Small Business -- A Renewable Resource - After a while you'd think that entrepreneurs would run out of new business ideas. Instead, savvy small business owners create businesses seemingly "out of nothing."

Forbes Best of the Web - Small Business Trends was named to the Forbes "Best of the Web" in the category of small business blogs. Read what they say about us -- and also check out the other sites on the best blogs list. The Forbes list is a good tool to discover new sites.

Small Businesses Bypassing Big Cities - Small cities and towns are becoming the fertile breeding grounds for entrepreneurship -- and new jobs. Find out what is driving this trend.


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Small Business Optimism Up -- And Also Down

One small business survey says optimism is up. Another says confidence is down. What's up with that? Welcome to the world of small business studies. More...

Letters to the Editor

What Does It Take to Open a Dealership?

A reader emails -- " My husband and I have been wanting to open a Harley Dealership for years. Recently, I have been searching the internet for their web page to see if they have information in obtaining a franchise and cannot find a link? Is it easier for women to obtain large amounts of money for just such an adventure? We are very excited to change our careers but have no collateral or down payment. Thank you"

Our answer -- I asked powersports industry expert, John Wyckoff, to help answer this reader's inquiry. Here is what he said:

"First, go to Harley's web site and you'll find a page relating to 'Becoming a Harley-Davidson Dealer.' Now for some relatively bad news. Any new [dealership] point is advertised asking for applicants to make a presentation to Harley at the factory. The minimum needed is based on the size of the particular market but is never less than $1.5-million in cash in hand. Add to that enough net worth to be able to borrow at least an additional $1.5-million. It takes about a year and $5-million to get a store open and running."


August 17 , 2005
No. 27




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By the Numbers

30 years is how long the barber industry has been in decline due to changing consumer tastes

51% of U.S. small firms lack a website



Elsewhere Around the Web


We provide content for sites around the Web. Here is a sample of other articles:

Microbusinesses Are Getting More Attention

IT Marketing -- Marketing Sherpa's "What's Working"

Executive Viewpoints: Jeffrey Nolan of SAP Ventures

Get a Copy of New RFID Book




Anita Campbell, Editor

Anita Campbell, Editor email me

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