Customer Satisfaction

Dan Miller of Opus Research: The Customer Engagement Model is Becoming a Conversation

Customer Retention vs Acquisition

93% of Professionals Find Customer Retention Just as Important or More than Acquisition

What Male Customers Want

What Men Want – Analyzing Their Shopping Behaviors

10 Tips for Training Your Store Employees

10 Tips for Training Your Store Employees

why customers leave

What Can a Subscription Business Learn from the Customers It Loses?

10 Tactics for Managing Expectations Early in a Business Relationship

10 Tactics for Managing New Clients’ Expectations Early in a Business Relationship

10 Business Apology Letter Examples

10 Business Apology Letter Examples

Why Having Too Many Apps Running Your Business Will Hurt You

Why Having Too Many Apps Running Your Business Will Hurt You

Examples of Good Customer Service in Retail

Examples of Good Customer Service in Retail

Empathy is Key to Providing Good Customer Experience

Got Empathy? You’ll Need it to Provide Great Customer Experience

25 Holiday Gift Cards to Give Clients, Customers, and Employees

25 Holiday Gift Cards to Give Clients, Customers and Employees

changing customer service

How to Change Customer Service Through Natural Language Processing