Customer Satisfaction

10 Tactics for Managing Expectations Early in a Business Relationship

10 Tactics for Managing New Clients’ Expectations Early in a Business Relationship

10 Business Apology Letter Examples

10 Business Apology Letter Examples

Why Having Too Many Apps Running Your Business Will Hurt You

Why Having Too Many Apps Running Your Business Will Hurt You

Examples of Good Customer Service in Retail

Examples of Good Customer Service in Retail

Empathy is Key to Providing Good Customer Experience

Got Empathy? You’ll Need it to Provide Great Customer Experience

25 Holiday Gift Cards to Give Clients, Customers, and Employees

25 Holiday Gift Cards to Give Clients, Customers and Employees

changing customer service

How to Change Customer Service Through Natural Language Processing

What is Customer 360 and Does Your Small Business Need to Know?

What is Customer 360 and How Can It Help Your Business?

How to Handle Bad Customers

How to Spot Bad Customers – and How to Deal with Them

2019 Halloween Spending Higher than Last Year

Your Customers will Spend More on Halloween in 2019 Than Last Year

2020 Customer Service Trends

12 Customer Service Trends Your Business Should Follow

Furniture Market Statistics

Your Customers Want Unique Furniture But Don’t Want to Pay for Shipping