The Day Google Called


Even the big boys make mistakesHere’s a true story.  One day about two months ago Google called: 

One day not long ago we got a call in the office. My husband looked at the caller ID and said, “Hey, this says Google is calling. Can that be? Or is it some telemarketer spoofing Google?”

In fact, it turned out to be Google. Calling me.

Yes, I really got a call from Google. Out of 300 million people in the United States, Google had chosen to call li’l ole me.

Google called to admit an error — something that even the smallest tech startup might experience.  Yet, even though they were admitting a problem, I ended up being impressed.  Read:   Google Called. Really!


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Anita Campbell Anita Campbell is the Founder, CEO and Publisher of Small Business Trends and has been following trends in small businesses since 2003. She is the owner of BizSugar, a social media site for small businesses.