Zoom Workplace is a New AI-Powered Platform


Zoom Video Communications, Inc. is introducing an AI-powered platform called Zoom Workplace. This platform is designed to revolutionize how small businesses connect, collaborate, and increase productivity, all within the familiar Zoom environment.

Zoom’s latest venture, Zoom Workplace, alongside 40 new innovations, including enhanced AI Companion features for Zoom Phone, Team Chat, Events, and Contact Center, marks a significant leap forward. Particularly notable is the introduction of Ask AI Companion, which spans across the platform to optimize employee efficiency and time management.

Smita Hashim, Chief Product Officer at Zoom, highlighted the transformative impact of Zoom AI Companion on businesses and customers alike. “Zoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love,” said Hashim.

Empowering Small Businesses with AI

For small businesses, Zoom Workplace promises to be a boon. The AI Companion’s new features, including Ask AI Companion, are particularly appealing. They offer a way to streamline daily tasks, such as meeting preparations, summarizing discussions, and highlighting action items, thereby freeing up time for strategic tasks and collaborative teamwork.

The Ask AI Companion feature is designed to enhance productivity by synthesizing information from various Zoom services like Meetings, Mail, Team Chat, Notes, Docs, and more. This capability allows small business owners and their teams to be more organized, focused, and prepared for their workday. The future integration with selected third-party applications will further enhance its utility, making it an indispensable tool for businesses aiming for efficiency.

Zoom Contact Center: Enhancing Customer Relations

Zoom also unveiled updates to the Zoom Contact Center, introducing additional digital channels, improved AI features, and deeper insights. These enhancements are geared towards empowering small businesses to strengthen customer relationships and optimize live agent engagements with real-time AI-powered insights. In an environment where every customer interaction can be a make-or-break moment, these innovations are vital for small businesses aiming to offer superior service while managing operational costs effectively.

A Cost-Effective Solution for Growth

Crucially, all AI Companion features, including the expansive capabilities of Ask AI Companion, will be available at no additional cost with paid services for eligible Zoom user accounts. This approach democratizes access to advanced AI tools, ensuring small businesses can compete on a level playing field with larger corporations without incurring prohibitive costs.

As small businesses navigate the challenges of modern work, Zoom Workplace emerges as a comprehensive solution that promises to transform teamwork, enhance productivity, and streamline operations through AI. By integrating advanced AI features into its trusted platform, Zoom not only enhances the efficiency of small businesses but also positions them for sustainable growth and success in an increasingly digital world.

Image: Zoom

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Joshua Sophy Joshua Sophy is the Editor at Small Business Trends. A professional journalist with 20 years of experience in traditional media and online media, he attended Waynesburg University and is a member of the Society of Professional Journalists. He has held roles of reporter, editor and publisher, having founded his own local newspaper, the Pottsville Free Press.

One Reaction
  1. This is a smart move for Zoom. They were ahead of the curve at the beginning of the pandemic, but now they’ve got to expand their offering or other tool sets like Teams, Slack, Google Workspace, etc. will add video conferencing and they’ll get pushed out.

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